Mobility Assessment Evaluator

MTM, Inc; Stockton (CA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and Life Insurance

Dental and Vision Plans

401(k) with company match

Paid Time Off

Casual Dress

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring

Job summary

MTM Transit in Stockton, CA is seeking a Mobility Assessment Evaluator (MAE) to review ADA paratransit applications, conduct interviews, and perform functional assessments to determine eligibility for service. You will maintain accurate documentation, provide final eligibility determinations to the Client, input data into Trapeze, and collaborate with Quality Assurance and leadership to meet deadlines.

A bachelor’s degree and relevant ADA knowledge are required, with 3+ years of experience

Qualifications

• Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or related field; relevant experience may substitute per contract.
• 3+ years of professional experience with individuals with disabilities.
• Knowledge of ADA regulations and sensitivity to disability issues.

Responsibilities

• Determine final eligibility based on application, interview, and assessments.
• Conduct in-person interviews and assess mobility capabilities.
• Maintain documentation and provide eligibility letters to Client within required timeframes.
• Input data into Client software (Trapeze) and generate reports.
• Assist leadership with process improvements and training.

Skills

Interviewing

Assessment

Observational skills

Microsoft Office

ADA knowledge

Communication

Confidentiality

Education

Bachelor's degree in Social Services or related field

Certification: COTA/OT/PT (in lieu of degree)

Tools

Trapeze

Client data systems

Job description

Make a DifferenceAt MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!What will your job look like?The Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator (MAE) is also responsible for maintaining accurate documentation, and providing final eligibility determinations to the Client.Location: 421 East Weber Avenue Stockton, CA 95202What you’ll do:Determines final eligibility based upon the application, interview, functional assessment and any supplemental informationConduct in-person interviews to assess mobility capabilities and review any supplemental information providedDetermine what functional assessments the applicant will be required to undergoProvide written eligibility determination documentation to Client within ADA required and contracted time frameReads and interprets ADA paratransit applications, intake forms, and professional verification formsReview interview results and application paperwork and follow up on assessments and professional verifications, as neededMaintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damagesAssist Applicants with completing incomplete documents, scan ADA applications, interview guides and other documents into the Applicant’s case, as neededProvide further written documentation to Client upon requestAssist the leadership team in identifying process improvement opportunitiesConduct functional physical and/or cognitive assessment with applicants that may include:Physical Functional Assessment using an outdoor coursePhysical Functional Assessment using an indoor courseFACTSMMSEApply information obtained to determine applicant’s capability to independently ride fixed route transportationProvide required forms to administrative personnel for data-entry and eligibility letter generationParticipate in staff meetings with leadership and/or ClientParticipate in community outreach and education as neededParticipate in initial and on-going training as required by MTM and ClientComplete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for MTM and Client within the contractual deadlineProcess mail-in applications within the contractual deadline as assignedAssist with conducting phone calls to applicants and providersConduct phone interviews, as neededInput all information into Client software (Trapeze) and other software as appropriateBuild rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant while providing high quality customer serviceParticipate in appeals process, upon requestMaintain a positive attitude when interacting with individuals, support Staff and caregiversWork with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and trainingMust conform to MTM’s HIPAA standardsWhat you’ll need:Experience, Education & Certifications:Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related fieldWilling to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)3+ years of professional experience working with individuals with disabilitiesExperience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adultsRelated experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilitiesSkills:Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse populationAbility to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocolsAbility to clearly communicate their findings and observations on the required database reports and notes, as well as in certification lettersIntermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)Desire to learn additional programsExcellent organizational and multi-tasking skillsAbility to work flexible hoursAbility to adapt to a rapidly changing environmentAbility to work under limited supervisionAbility to make clear and factual observationsAdditional language skills are preferredAbility to maintain high level of confidentialityAbility to work well with the elderly and individuals with disabilitiesEven better if you have...Experience conducting information-gathering relating to ADA Paratransit eligibility, preferredKnowledge of the public transportation system & servicesKnowledge of ADA complementary paratransit regulations, including, but not limited to, the regulatory definition of ADA paratransit eligibilityWhat’s in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring OpportunitiesSalary Min: $19.65/hrSalary Max: $29.48/hrThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.#MTMTransit