Mobile Vet Clinic Assistant — Pet Wellness & Service

VIP PetCare; Pomona (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

VIP PetCare in Pomona, CA is seeking a customer-focused Pet Care Associate to support mobile and clinic services. You will handle payments, assist with vaccines, and help families care for their pets.

This role involves driving to Community Clinics, stocking vaccines, and promoting our products while maintaining a clean, safe clinic environment and ensuring high-quality customer experience.

Qualifications

• Must be 18 years of age or older with a valid driver's license and VIP Petcare Pass MVR Check with reliable transportation to and from work.
• Previous customer service sales experience.
• High School Diploma or equivalent required.

Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents.
• Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping.
• Collect and prepare blood and fecal samples for laboratory testing.
• Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure (Community Clinics).
• Make recommendations for services and products to every pet, every time, based on the pet’s lifestyle and an understanding of canine and feline diseases.
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet.
• Ability to execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products.
• Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members.
• Provide customer service to pet parents by answering questions and assisting them through the clinic process.
• Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold.
• Scan pets for microchips.
• Prepare canine and feline vaccines.
• Establish and maintain effective relationships with pet parents and partners.
• Other duties as assigned.

Skills

Customer service

Sales experience

Teamwork

Problem-solving

Organizational skills

Communication skills

Education

High School Diploma or equivalent

Tools

iPad

Bluetooth devices

Job description

VIP PetCare in Pomona, CA is seeking a customer-focused Pet Care Associate to support mobile and clinic services. You will handle payments, assist with vaccines, and help families care for their pets.

This role involves driving to Community Clinics, stocking vaccines, and promoting our products while maintaining a clean, safe clinic environment and ensuring high-quality customer experience.