Bus Operator-Fulltime

Valentino Hotels; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

City Sightseeing New Orleans is seeking a Bus Operator to deliver a safe, reliable transportation experience on iconic tours and charters. Drive the double-decker buses, greet guests, verify passes, and provide accurate information to visitors from around the world.

The role requires a CDL Class B with Passenger Endorsement, a CPNC permit, and a DOT medical certificate, plus strong safety and customer-service skills to ensure an exceptional guest experience.

Qualifications

• Minimum 2 years of experience driving a bus or passenger vehicle with 25+ passenger capacity.
• Valid CDL Class B with Passenger Endorsement.
• CPNC permit issued by City of New Orleans.
• DOT medical exam certification.
• Knowledge of local traffic laws.
• Ability to operate public address systems.
• Strong verbal communication and guest service skills.
• Customer service experience preferred.

Responsibilities

• Conduct pre-trip and post-trip inspections and complete reports.
• Monitor passenger safety and enforce onboard policies.
• Follow safety and emergency procedures and report incidents.
• Operate tour buses safely and adhere to traffic laws.
• Maintain timing to match guided tours.
• Greet and assist passengers on boarding and exiting.
• Verify tickets and ensure valid passes.
• Provide tourist information and respond to inquiries.
• Coordinate with Tour Hosts and Route Manager on scheduling.

Skills

CDL Class B

Passenger Endorsement

CPNC permit

DOT Medical

Local traffic laws

PA system

Fleet monitoring

Customer service

Verbal communication

2+ years driving

Job description

Description

Position Overview:

The Bus Operator plays a vital role in delivering a safe, reliable, and enjoyable transportation experience for City Sightseeing New Orleans guests. Operating the iconic red double-decker open-top buses, the Bus Operator ensures timely and secure transport along sightseeing routes, charter services, and private tours. This role requires strong driving abilities, adherence to safety regulations, and excellent customer service skills to enhance the overall guest experience.

Essential Duties and Responsibilities (include but are not limited to)

Safety & Compliance

• Conduct pre-trip and post-trip inspections and complete required reports.
• Monitor passenger safety and enforce onboard policies in a clear and professional manner.
• Follow all safety and emergency procedures, reporting any incidents promptly.

Vehicle Operation

• Operate tour buses safely and courteously while adhering to traffic laws.
• Maintain a smooth and steady pace to match the timing of the guided tour.
• Follow designated routes and maintain accurate schedules.

Guest Services

• Greet and assist passengers when boarding and exiting the bus.
• Verify tickets and ensure all guests have valid passes.
• Provide general tourist information and respond to guest inquiries in a professional manner.
• Manage guest complaints and elevate issues when necessary.

Communication & Coordination

• Work closely with Tour Hosts to synchronize the tour experience.
• Report vehicle or operational issues to the Route Manager in a timely manner.
• Maintain open communication with management regarding scheduling or operational concerns.

Requirements

Qualifications

• Minimum 2 years of experience driving a bus or passenger vehicle with a 25-person capacity or greater.
• Valid Commercial Driver’s License (CDL) Class B with Passenger Endorsement.
• CPNC permit issued by the City of New Orleans.
• Medical Exam Certificate issued by a DOT approved physician.
• Knowledge of local traffic laws and regulations.
• Ability to operate public address systems and fleet monitoring tools.
• Strong verbal communication skills, including the ability to engage with guests professionally.
• Customer service experience preferred.

Physical Demands

• Ability to stand, walk, and sit for extended periods.
• Occasionally lifting and/or moving up to 20 pounds