Mobile Teller I: Travel & Serve Customers

OakStar Bank; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

401(k) match

Paid time off

Paid holidays

Job summary

OakStar Bank is seeking a Float Teller I to travel between locations, delivering Teller services and exceptional customer support. You will process deposits, withdrawals, loan payments, and other transactions while ensuring accuracy and compliance with bank policies.

As a primary customer contact, you’ll promote bank products, maintain confidentiality, and support branch operations. The role is full-time with opportunities to engage across Missouri locations.

Qualifications

• Associate or bachelor’s degree in business, finance, or a related field preferred.
• Previous experience in a cash-handling or a customer service role preferred.
• Basic knowledge of banking terminology, products, and services.
• Strong attention to detail with intermediate mathematical skills.
• Basic knowledge of state and federal banking compliance regulations and banking operational policies.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
• Ability to sit or stand for extended periods of time.
• Strong oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and team members.
• Ability to handle sensitive customer information with discretion and confidentiality.
• Proficient computer skills, including proficiency in the Microsoft Office Suite and banking software.

Responsibilities

• Greet customers warmly and professionally, addressing inquiries and providing solutions to their banking needs.
• Process customer transactions, including deposits, withdrawals, check cashing, money transfers, and loan payments, in an efficient and accurate manner, and within appropriate limits.
• Provide customers with account balances, statements, and other account-related information.
• Process stop payments, holds, and wire inquiries. Answer customer inquiries by phone or email.
• Ensure that all transactions are properly recorded and balanced at the end of each day and report any discrepancies in a timely manner.
• Accurately handle and count cash during all transactions, ensuring proper cash drawer management.
• Issue official checks, assist with night depository duties, assist customers with safe deposit box access, prepare and verify cash and coin orders as needed, and assist with branch vault cash management.
• Detect and report counterfeit money, suspicious activity, or potential security threats to the appropriate managers in a timely manner.
• Provide assistance in resolving minor account discrepancies and direct customers to the appropriate department for more complex issues.
• Promote bank services and products to customers based on their needs, referring them to the appropriate department if necessary.
• Adhere to all bank policies, procedures, regulatory guidelines, and other applicable laws.
• Maintain the confidentiality and security of customer information and account details.
• Help maintain branch cleanliness and order, ensuring that customers have a positive and welcoming experience, and assist in supporting branch openings and closings.
• Complete branch checklists, assist in gathering data for various reports, and complete various forms and letters as instructed.

Skills

Customer service

Cash handling

Attention to detail

Time management

Education

Associate or bachelor’s degree in business, finance, or a related field

Tools

Microsoft Office Suite

Banking software

Job description

OakStar Bank is seeking a Float Teller I to travel between locations, delivering Teller services and exceptional customer support. You will process deposits, withdrawals, loan payments, and other transactions while ensuring accuracy and compliance with bank policies.

As a primary customer contact, you’ll promote bank products, maintain confidentiality, and support branch operations. The role is full-time with opportunities to engage across Missouri locations.