Mobile Teller: Customer Experience & Referrals

Fulton Bank, N.A.; Ellicott City (MD); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401(k) match

Paid time off

Job summary

Fulton Bank, N.A. is seeking a full-time Financial Center Associate to support customer transactions and promote banking solutions across multiple MD markets. The role requires travel between branches and scheduling around branch hours, with no Sundays.

The position emphasizes delivering exceptional customer service, generating referrals, and adhering to regulatory and bank policies while utilizing digital tools to assist customers.

Qualifications

• High School Diploma or equivalent.
• 6 to 12 months customer service experience.
• 6 to 12 months cash handling experience.

Responsibilities

• Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
• Accountable for the referral of products and services at the Financial Center. Recognize, demonstrate and follow-through on referral opportunities.
• Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met.
• Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures.

Skills

Customer service

Cash handling

Education

High School Diploma or equivalent

Job description

Fulton Bank, N.A. is seeking a full-time Financial Center Associate to support customer transactions and promote banking solutions across multiple MD markets. The role requires travel between branches and scheduling around branch hours, with no Sundays.

The position emphasizes delivering exceptional customer service, generating referrals, and adhering to regulatory and bank policies while utilizing digital tools to assist customers.