Mobile Tech

Hisun Motors Corp.; McKinney (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Hisun Motors Corp. seeks a dedicated Customer Support Technician to assist customers with issues, perform diagnostic troubleshooting, and coordinate with dealers and service centers.

The role requires clear communication by phone and email, detailed record-keeping, and professional representation of the company during field visits. Travel to customer sites is expected to support repairs, returns, and on-site diagnosis while documenting outcomes in the system.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service principles and practices.
• Excellent verbal and written communication, with problem-solving skills.
• Ability to work both independently and as part of a team.
• Familiarity with SAP and Microsoft software systems.

Responsibilities

• Provide assistance and technical support to customers that are experiencing issues.
• Communicate directly with customers via phone and email in a professional and timely manner.
• Trouble shoot failures using mechanical analysis to resolve customer complaints.
• Interact with retail vendors and mechanical business partners to facilitate customer needs.
• Keep detailed records of customer interactions, transactions and record details of inquiries, comments and complaints.
• Escalate any customer complaints or inquiries to internal tech support team members.
• Create Service Call and assign Tech Support from email or dealer portal as needed.
• Travel to customers based on planned trip schedule to assist in repairs, returns, diagnosis as needed.
• Document work completed on the road to note information in the system upon return.
• Represent the company professionally while interacting and repairing units.

Skills

Customer service principles

Verbal and written communication

Problem-solving

Teamwork

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

Job description

• Provide assistance and technical support to customers that are experiencing issues.
• Communicate directly with customers via phone and email in a professional and timely manner.
• Trouble shoot failures using mechanical analysis to resolve customer complaints.
• Interact with retail vendors and mechanical business partners (service centers and dealerships) to facilitate customer needs.
• Keep detailed records of customer interactions, transactions and record details of inquiries, comments and complaints.
• Escalate any customer complaints or inquiries as needed to internal tech support team member.
• Create Service Call and assign Tech Support from email or dealer portal as needed.
• Travel to customers based on planned trip schedule to assist in repairs, returns, diagnosis as needed.
• Document work completed on the road to note information in the system upon return.
• Represent the company professionally while interacting and repairing units.

Requirements

• Clear driving record and valid driver’s license.
• High school diploma, general education degree or equivalent working experience
• General knowledge of customer service principles and practices
• Relevant computer knowledge of SAP and Microsoft software systems
• Must successfully work individually and as part of a team.
• Communication skills: both verbal and written along with problem-solving skills is a must.
• Power sports, ATV or UTV knowledge is a plus.