Mobile Solutions Analyst - Guest Experience & Loyalty

Cracker Barrel; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

35% Discount on Cracker Barrel Food

Discounts on Cracker Barrel retail

401k with company matching

Employee stock purchase program

Tuition reimbursement

Professional development opportunities

Job summary

Cracker Barrel is hiring a Business Analyst to bridge business needs and digital solutions. You will gather requirements, write user stories and acceptance criteria, and support UAT across web and mobile initiatives, partnering with Product, Marketing, Loyalty, Operations, and Tech teams.

You will document workflows, user journeys, and system interactions while enabling release readiness and post-launch optimization to improve guest engagement and loyalty experiences.

Qualifications

• Experience gathering and documenting requirements, writing user stories and acceptance criteria, supporting UAT, and working with business and technical stakeholders.
• 1-3 years in a Business Analyst, Product Analyst, Systems Analyst, Product Owner, or similar role supporting web, digital, customer experience, ecommerce, or enterprise technology initiatives.
• Experience working with both technical and non-technical stakeholders.
• Certification preferences include CBAP, PMI-PBA, Agile/Scrum, or Product Owner but are not required.

Responsibilities

• Partner with stakeholders to understand objectives and define solution scope.
• Facilitate discovery sessions, interviews, and workshops to elicit requirements.
• Translate objectives into mobile requirements, user stories, and success metrics.
• Document current and future workflows, journeys, and system interactions.
• Support testing, UAT, and release readiness; assist with post-launch optimization.

Skills

Requirements gathering

User stories

Acceptance criteria

UAT coordination

Stakeholder management

Business analysis

Education

Bachelor degree in Business Information Systems, Computer Science, Business Administration, or a related field, or equivalent education and experience.

Certified Business Analysis Professional (CBAP), PMI-PBA, Agile/Scrum or Product Owner certification preferred

Job description

Cracker Barrel is hiring a Business Analyst to bridge business needs and digital solutions. You will gather requirements, write user stories and acceptance criteria, and support UAT across web and mobile initiatives, partnering with Product, Marketing, Loyalty, Operations, and Tech teams.

You will document workflows, user journeys, and system interactions while enabling release readiness and post-launch optimization to improve guest engagement and loyalty experiences.