Mobile Services Care Coordinator

University of Chicago; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

The University of Chicago Medicine's Chicago Center for HIV Elimination is seeking a Mobile Service Care Coordinator focused on Black gender and sexually diverse populations in Chicago. You will conduct STI and HIV testing, deliver linkage to care, and manage a caseload within research projects while documenting encounters and maintaining fidelity to study protocols.

This grant-funded role requires strong interpersonal and organizational skills, experience with Microsoft Office, and a commitment

Qualifications

• Education: vocational training or equivalent experience; a four-year degree is not required.
• Work experience: knowledge and skills developed through related roles.
• Certifications: none specified in the posting.

Responsibilities

• Support STI and HIV testing, linkage to care, treatment and PrEP services.
• Document testing encounters and counseling, including consent and notes.
• Pre-screen for research projects and supportive service needs.
• Assist outreach projects across community venues and events.
• Provide resource counseling and conduct referrals for people of color and LGBTQ+ communities.
• Coordinate with teams and perform administrative/data tasks as needed.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Leadership & teaching

Creativity

Flexibility

Education

Bachelor's or advanced degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Department

BSD MED - Infectious Diseases - Chicago Center HIV Elimination - Supportive Services

About the Department

The Chicago Center for HIV Elimination (CCHE) is situated within the Biological Sciences Division at the University of Chicago Medicine. CCHE aims to eliminate all new HIV transmission events by 2041.

The University of Chicago's position on the South Side makes it uniquely situated to test, treat, and prevent new HIV infections in a highly affected population. The South Side communities and majority Black suburbs connected to them to the South represents the largest contiguous Black population in the United States. By using our integrated HIV transmission elimination approaches, we are beginning to make new infections in these communities less frequent.

Job Summary

The Mobile Service Care Coordinator will specialize in Black gender and sexually diverse populations and services as it relates to STIs, HIV and general wellness and services. The candidate will be responsible for conducting STI and HIV testing and linkage to care services and will hold a caseload that is assigned through internal referrals from our testing and research projects. This candidate will be responsible for managing retention in care for their caseload and following the fidelity monitoring protocols in data collection and documentation. They are expected to actively pursue required knowledge and skills for professional development, stay informed about the resources available on the south side of Chicago that serve our population, and inform the team about opportunities for collaboration.

This position is grant funded.

Responsibilities

• Support drop in and outreach-based STI and HIV testing services, including phlebotomy; HIV notification, linkage to care services for treatment and PrEP services, and STI treatment notification and linkage to care.
• Support policy and protocol development for mobile HIV, STI, SUD and MH care.
• Properly document all testing encounters; this includes: consent for testing, releases of information, screening for 'risk factors,' HIV pre and post-test counseling.
• Pre-screen individuals for research projects that are connected to a testing encounter as well as pre-screen for supportive service needs that clients may have.
• Support outreach projects, ballroom-focused outreach projects, and club-focused outreach projects.
• Calling community members and conducting resource counseling, completing all related documentation and notes, and researching appropriate and individualized resources for community members, specifically resources for people of color and those who identify as LGBQ (lesbian, gay, bisexual, queer) and TGNC (transgender and gender non-conforming).
• Work with community members over the phone or in person.
• Assist with day to day Supportive Services tasks, such as rapid response support for those who are seeking same-day treatment and will conduct assessments and safety plans for community members in distress.
• Assists with and performs various administrative and operational tasks as assigned under direct supervision.
• Acquires and applies knowledge of clinical studies to collect analyzable clinical research data and/or samples.
• Performs other related work as needed.

Minimum Qualifications

Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience: Minimum requirements include knowledge and skills developed through

Certifications: ---

Preferred Qualifications

Education: Bachelor's or Advanced degree in a relevant field.

Experience: Experience working with and/or providing care to LGBT populations, Black and Latino community members. Experience providing HIV/STI treatment and/or prevention.

Technical Skills or Knowledge: Proficiency in the use of Microsoft Applications, including but not limited to Outlook, Excel, and Word. Perform phlebotomy or a willingness to be trained in phlebotomy.

Preferred Competencies

• Demonstrated effective leadership and teaching skills.
• Strong organizational skills.
• Strong knowledge of program subject matter.
• Strong interpersonal skills to work both independently and as part of a team.
• Flexibility.
• Creativity.
• Manage stressful situations.
• Maintain confidentiality.
• Work on multiple projects simultaneously, set priorities, and meet deadlines.
• Demonstrated written and verbal communication skills and strong analytical skills.

Working Conditions

• Direct patient or community member contact.
• Exposure to human blood, human blood components, and/or products made from human blood.
• Exposure to infectious material.
• Travel to various community venues across the metropolitan area as needed.
• Work evenings and weekends as needed.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring de