Mobile Service & Tow Dispatcher: High-Impact Role

KING O; Hauppauge (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Top pay

Medical benefits

401k plan

Paid time off

Bonuses

Company discounts

Job summary

King O’Rourke Cadillac, Buick, GMC in Smithtown, NY is hiring a Mobile Service & Tow Dispatcher for its Mobile Service & Towing Department. This full-time position supports a high-volume, family-owned shop with a strong pay plan and bonus opportunities.

The role requires experience, knowledge of automobiles, and a proactive, customer-focused attitude in a fast-paced environment. Benefits include medical, 401k, paid time off, and bonuses.

Qualifications

• Knowledge of automobiles.
• Exceptional customer satisfaction.
• Be organized and able to multi-task.
• Computer skills required.
• Ability to learn new technology and repair/service procedures.

Responsibilities

• Communicate and dispatch to Mobile Service Technicians and/or Tow Truck Technicians
• Assure complete utilization of the Mobile Service, Roadside & Tow Truck vehicles
• Prioritize job assignments to maximize efficiency
• Communicating with Customers & obtaining vehicle information
• Clearly document all vehicle concerns
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Monitor the progress of each vehicle throughout the day
• Update customers on status of vehicle
• Verify that the final invoice reconciles with the work performed on the repair order
• Communicate all completed work and any charges to customers

Skills

Automotive knowledge

Customer satisfaction

Multi-tasking

Computer skills

Organization

Tech learning

Fast-paced environment

Positive attitude

Reynolds & Ignite experience

Job description

King O’Rourke Cadillac, Buick, GMC in Smithtown, NY is hiring a Mobile Service & Tow Dispatcher for its Mobile Service & Towing Department. This full-time position supports a high-volume, family-owned shop with a strong pay plan and bonus opportunities.

The role requires experience, knowledge of automobiles, and a proactive, customer-focused attitude in a fast-paced environment. Benefits include medical, 401k, paid time off, and bonuses.