Mobile Service & Tow Dispatcher

King O'Rourke Auto Group; Town of Smithtown (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Top Pay Offered

Full medical benefits including dental

Aggressive incentive plan

401k plan with matched dollars

Paid time-off

Job summary

King O’Rourke Cadillac, Buick, GMC in Smithtown, NY is seeking a Mobile Service & Tow Dispatcher to launch and manage the Mobile Service & Towing Department.

You’ll coordinate dispatch to mobile service and tow technicians, optimize vehicle utilization, communicate with customers, document concerns, and help maintain profitability with bonus plans.

The dealership offers top pay, comprehensive benefits, and a supportive team in a high-volume service environment.

Qualifications

• Previous experience
• Knowledge of automobiles
• Exceptional customer satisfaction
• Motivating and energetic personality
• Be organized and have the ability to multi-task
• Computer skills
• Ability to learn new technology and repair and service procedures and specifications
• Ability to work in a fast-paced environment
• Positive, friendly attitude
• Reynolds & Ignite experience preferred, but not mandatory

Responsibilities

• Communicate and dispatch to Mobile Service Technicians and/or Tow Truck Technicians
• Assure complete utilization of the Mobile Service, Roadside & Tow Truck vehicles
• Prioritize job assignments to maximize efficiency
• Communicating with Customers & obtaining vehicle information
• Clearly document all vehicle concerns
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Monitor the progress of each vehicle throughout the day
• Update customers on status of vehicle
• Verify that the final invoice reconciles with the work performed on the repair order
• Communicate all completed work and any charges to customers

Skills

Customer service

Multitasking

Communication skills

Computer skills

Organizational skills

Ability to learn new technology

Positive attitude

Fast-paced environment

Tools

Reynolds & Ignite experience

Job description

King O’Rourke Cadillac, Buick, GMC located on Rte. 347 Smithtown, NY is seeking to hire a Mobile Service & Tow Dispatcher for our Mobile Service & Towing Department. You’ll be part of the team pioneering this new department in a very successful facility with brand-new Mobile Service & Roadside Vehicles including Towing Dispatch. King O’Rourke has 3 flat bed tow trucks with 4-5 endorsed tow truck drivers.

Experience preferred. Full-time position available in our Award-Winning Service Department.

This is a rare opening to work at Long Island’s Largest Cadillac, Buick, GMC Dealership. We have a high-volume family-owned shop with over 45 years in the business & offer the BEST PAY PLAN ON LONG ISLAND!

WE BELIEVE OUR EMPLOYEES ARE OUR GREATEST ASSET - As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training but also rewarding outstanding effort and results through bonus and commission programs.

Responsibilities:

• Communicate and dispatch to Mobile Service Technicians and/or Tow Truck Technicians
• Assure complete utilization of the Mobile Service, Roadside & Tow Truck vehicles
• Prioritize job assignments to maximize efficiency
• Communicating with Customers & obtaining vehicle information
• Clearly document all vehicle concerns
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Monitor the progress of each vehicle throughout the day
• Update customers on status of vehicle
• Verify that the final invoice reconciles with the work performed on the repair order
• Communicate all completed work and any charges to customers

Requirements:

• Previous experience
• Knowledge of automobiles
• Exceptional customer satisfaction
• Motivating and energetic personality
• Be organized and have the ability to multi-task
• Computer skills
• Ability to learn new technology and repair and service procedures and specifications
• Ability to work in a fast-paced environment
• Positive, friendly attitude
• Reynolds & Reynolds/Ignite experience preferred, but not mandatory

Benefits:

• Top Pay Offered
• Full medical benefits including dental
• Aggressive incentive plan
• 401k plan with matched dollars
• Paid time-off, paid holidays, paid vacation
• Monthly, quarterly, year-end bonuses available
• Company discounts & more!

We’ve been taking all necessary steps to invest back into our employees and dealership so that we are completely prepared for Mobile Service, ICE &EV leadership. We plan to continue to grow the capabilities of our facility and our team and adapt to the ever-changing landscape of the automotive industry. King O’Rourke will always stay on the cutting edge of automotive innovations, and the absolute best in service for our customers.

We offer you a professional working environment with continuous training and performance excellence as a team member for one of the most successful auto groups on Long Island.

Pay: $60,000-70,000+ per year

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.