Mobile Service & Tow Dispatcher - Top Pay & Benefits

King O'Rourke Auto Group; Town of Smithtown (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Top Pay Offered

Full medical benefits including dental

Aggressive incentive plan

401k plan with matched dollars

Paid time-off

Job summary

King O’Rourke Cadillac, Buick, GMC in Smithtown, NY is seeking a Mobile Service & Tow Dispatcher to launch and manage the Mobile Service & Towing Department.

You’ll coordinate dispatch to mobile service and tow technicians, optimize vehicle utilization, communicate with customers, document concerns, and help maintain profitability with bonus plans.

The dealership offers top pay, comprehensive benefits, and a supportive team in a high-volume service environment.

Qualifications

• Previous experience
• Knowledge of automobiles
• Exceptional customer satisfaction
• Motivating and energetic personality
• Be organized and have the ability to multi-task
• Computer skills
• Ability to learn new technology and repair and service procedures and specifications
• Ability to work in a fast-paced environment
• Positive, friendly attitude
• Reynolds & Ignite experience preferred, but not mandatory

Responsibilities

• Communicate and dispatch to Mobile Service Technicians and/or Tow Truck Technicians
• Assure complete utilization of the Mobile Service, Roadside & Tow Truck vehicles
• Prioritize job assignments to maximize efficiency
• Communicating with Customers & obtaining vehicle information
• Clearly document all vehicle concerns
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Monitor the progress of each vehicle throughout the day
• Update customers on status of vehicle
• Verify that the final invoice reconciles with the work performed on the repair order
• Communicate all completed work and any charges to customers

Skills

Customer service

Multitasking

Communication skills

Computer skills

Organizational skills

Ability to learn new technology

Positive attitude

Fast-paced environment

Tools

Reynolds & Ignite experience

Job description

King O’Rourke Cadillac, Buick, GMC in Smithtown, NY is seeking a Mobile Service & Tow Dispatcher to launch and manage the Mobile Service & Towing Department.

You’ll coordinate dispatch to mobile service and tow technicians, optimize vehicle utilization, communicate with customers, document concerns, and help maintain profitability with bonus plans.

The dealership offers top pay, comprehensive benefits, and a supportive team in a high-volume service environment.