MOBILE SERVICE TECHNICIAN & MOBILE SERVICE ADVISOR

Mills Automotive Group; Mobile (AL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Salary above local/industry levels

Medical, Dental, Vision

401(k) availability

Employee discounts on purchases, parts

Paid time off

Disability & life insurance

Career advancement

Job summary

Ford of Harvey is seeking a self-motivated automotive technician to join our new Ford Mobile Service team. You will travel to customer appointments, perform light automotive services such as recalls and oil changes, and represent Ford with a focus on exceptional customer care.

We offer top training, strong sales/commission potential, and opportunities to advance within the service network.

Qualifications

• Experience writing up repair orders.
• Experience performing oil changes and routine maintenance tasks.
• Ability to conduct multi-point inspections and recommend service actions.

Responsibilities

• Organize and prepare for the day’s appointments.
• Engage with customers daily and represent the dealership and Ford Motor Company.
• Apply hospitality skills by warmly greeting and engaging customers.
• Consult with customers on work to be performed.
• Perform a multi-point inspection.
• Complete work in a clean and efficient manner.
• Leave no-trace clean up after service.
• Be part of an innovative team delivering mobile service.

Skills

Oil change

Repair orders

Multi-point inspection

Wiper replacement

Belt replacement

Recall services

Customer engagement

Professional communication

Job description

• Knowledge – Write up Repair Orders utilizing tablet/technology & Customer Service Experience/Skills
• change, Tire Rotation, Fluid Change, Brake Pads, Battery Change
• Qualities – Open, Trustworthy, Personable, Neat appearance, Good communicator, Confident, Decisive, Organized, Conflict management, Dependable, Adaptable, Thorough

Ford of Harvey

3737 Lapalco Blvd, Harvey, LA

Full Time

or

Knowledge, Skills And Qualities

• Knowledge – Write up Repair Orders utilizing tablet/technology & Customer Service Experience/Skills
• Skills – Oil change, Belts, Wiper Replacement, Multi-point inspection, Filters
• change, Tire Rotation, Fluid Change, Brake Pads, Battery Change
• Qualities – Open, Trustworthy, Personable, Neat appearance, Good communicator, Confident, Decisive, Organized, Conflict management, Dependable, Adaptable, Thorough

Become the face of our Ford brand and our service experience with Ford Mobile Service. We are building something new and developing trusting relationships. Join our team as we take our service lane out into the community.

We are looking for a self‑motivated automotive technician who is personable, dependable and trustworthy. You will help us create and deliver light automotive services directly to customers. You will manage your day in the community traveling to appointments, performing services like recall replacements and oil changes. Top notch training is provided, customer experience and/or hospitality experience desired

Job Description

• Organize and prepare for the day’s appointments
• Engage with many different customers each day and represent our dealership and Ford Motor Company
• Apply hospitality skills by warmly greeting and engaging with customers
• Consult with the customer on work to be performed
• Perform a multi-point inspection
• Perform the work needed in a clean and efficient manner
• Commit to a leave-no-trace clean up
• Be a part of an amazing, cutting‑edge team working to revolutionize the way we deliver our service experience!

Benefits Include

• Salary and commission packages above local and industry levels
• Medical, Dental and Vision Insurance
• 401(k) availability
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• We also offer a group of supplemental benefit plans including, short‑term disability, long‑term disability, supplemental life insurance
• Opportunities for internal career advancement