Mobile Service Technician

Cloninger Ford of Hickory; Morganton (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Growth opportunities

Vehicle purchase plan

Family owned

Job security

Flexible schedule

Job summary

Cloninger Ford of Morganton is seeking a Mobile Service Technician to join the growing team. This role involves traveling in the Mobile Service van to customer workplaces and homes to handle basic service and recalls, with a start-up mindset to grow the business.

Ideal candidates are independent, service-focused, and ready to engage diverse customers. ASE/Ford certifications are preferred but not mandatory; schedule is Monday to Friday with some Saturdays as needed.

Qualifications

• Must be comfortable working face-to-face with customers.
• C-level or higher qualifications preferred.
• Detail-oriented and organized.
• Requires little or no guidance on jobs.
• Valid driver license.

Responsibilities

• Provide an exceptional customer experience to drive loyalty and have a natural disposition to put the customer first.
• Engage with many different customers each day and represent the dealership while being calm and responsive.
• Organize and prepare for the day’s appointments and be excellent at time management.
• Perform vehicle repairs and/or maintenance work as outlined on repair order in a clean and efficient manner.
• Communicate with the Mobile Service Coordinator, Parts Department and Dealer Management regularly to effectively manage production and customer communication.
• Accurately document vehicle repairs/work performed on the repair order.
• Stay informed of Ford technical bulletins and complete required training.
• Able to work occasionally in challenging weather conditions.
• Able to drive and maintain a company vehicle responsibly.
• Take pride in the role and bring a start-up mentality to growing the business.

Skills

Customer-facing

Time management

Detail-oriented

Independent worker

Communication

Tablet usage

Education

ASE/Manufacturer certifications

Tools

Mobile diagnostics

Job description

Cloninger Ford of Morganton

We are looking for a Mobile Service Technician to join our growing team! The right candidate will be independent and have a strong service technician background. C-level technician qualifications and ASE certifications are preferred but not required. The day-to-day duties include traveling in the Mobile Service van to customer workplaces and homes to handle basic service needs and recalls.

Join the Ford Family where we value service to each other and the world as much as to our customers!

Schedule: Monday - Friday with some Saturdays as needed.

Benefits

• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule

Responsibilities

• Provide an exceptional customer experience to drive loyalty and have a natural disposition to put the customer first
• Engage with many different customers each day and represent the dealership while being calm and responsive
• Organize and prepare for the day’s appointments and be excellent at time management
• Perform vehicle repairs and/or maintenance work as outlined on repair order in a clean and efficient manner
• Communicate with the Mobile Service Coordinator, Parts Department and Dealer Management regularly to effectively manage production and customer communication
• Accurately document vehicle repairs/work performed on the repair order
• Stay informed of Ford technical bulletins and complete required training
• Able to work occasionally in challenging weather conditions
• Able to drive and maintain a company vehicle responsibly
• Take pride in the role and bring a start-up mentality to growing the business

Qualifications

• Must be comfortable working face-to-face with customers
• C-level or higher qualifications preferred
• Detail-oriented and organized
• Requires little or no guidance on jobs
• Valid driver license
• ASE/Manufacturer certifications - Ford certifications are desirable but not mandatory
• Service Technician experience preferred
• Strong use of technological devices including tablets
• Must be able to perform physical taste and lift up to 100 pounds

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.