Mobile Service Technician

McCandless Ford Meadville; Mercer (PA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life Insurance

PTO

Growth opportunities

Community involvement

NO SUNDAYS!!

Job summary

McCandless Ford Meadville is seeking a customer-oriented Mobile Service Technician to operate a service van and perform automotive maintenance on the go. You will prepare for daily appointments, complete accurate work orders, and maintain high-quality workmanship per dealership standards.

You will communicate with customers and the Service Advisor, provide time estimates, and stay current with new automotive tech through ongoing training.

Qualifications

• Prior automotive technician & customer service experience required.
• Travel around the area in the Mobile Service Vehicle is required all year round.
• Possess Excellent customer service, interpersonal and communication skills.
• Bring a positive, upbeat attitude to this role and be completely comfortable with customers.
• Excellent follow-up and follow-through skills to ensure client satisfaction.
• Must have the ability to communicate technical information in non-technical terms.
• Ability to evolve and adapt to changing business needs.
• Must adhere to safety procedures.
• Must be able to work overtime and/or Saturdays as needed.
• Valid driver's license and clean driving record required.

Responsibilities

• Operate Mobile Service vehicle professionally and keep unit clean and stocked.
• Prepare vehicle with needed parts for that day's appointments.
• Complete work orders and written materials accurately per procedures.
• Perform quality work in line with dealership and factory standards.
• Learn new technical information in training sessions to stay updated.
• Provide accurate cost estimates for labor and parts for maintenance upsell.
• Test-drive vehicles and diagnose systems using tools and equipment.
• Communicate with Service Advisor when additional repairs are needed.

Skills

Customer service

Communication skills

Positive attitude

Teamwork

Safety awareness

Job description

Looking for a customer-oriented mobile service technician.

What We Offer:

• Competitive pay plan
• Health insurance
• 401(k) plan
• Life Insurance
• PTO
• Growth opportunities
• Community involvement
• NO SUNDAYS!!

Duties & Responsibilities:

• Operate assigned Mobile Service vehicle in a professional manner and according to company requirements; keep unit clean and well stocked.
• Preparing the vehicle with any needed parts for that day's appointments
• Accurately complete work orders and other written materials according to established procedures
• Efficiently and accurately perform quality work in accordance with dealerships and factory standards
• Continuously learn new technical information and techniques in training sessions to stay abreast with rapidly changing automotive technology
• Demonstrates behavior consistent with the Company’s Values in all interactions with customers and co-workers
• Prepares complete and accurate estimate of cost for labor and parts for any recommended maintenance upsell
• Reconciling the customers final invoice with the work performed on the repair order and working with Mobile Service Coordinators to collect any payment due before leaving
• Perform work specified on the repair order with efficiency and in accordance with dealership standards.
• Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment.
• Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
• Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Provide an estimate of time needed for additional repairs.
• Complete all tasks assigned in a timely manner and maintain accurate records of all maintenance and repair work.
• Execute repairs under warranty to manufacturer specifications.
• Maintain the work area in a clean and orderly condition and follow prescribed safety regulations.
• Other duties as assigned
• Strive for harmony and teamwork within the department and with all departments.
• Maintains workplace safety throughout the Corporation.

Qualifications:

• Prior automotive technician & customer service experience required
• Travelaround the area in the Mobile Service Vehicle is required all year round
• Possess Excellent customer service, interpersonal and communication skills
• Bring a positive, upbeat attitude to this role and be completely comfortable with customers.
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms
• Ability to evolve and adapt to changing business needs
• Must adhere to safety procedures
• Must be able to work overtime and/or Saturdays as needed
• Valid driver's license and clean driving record required.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.