Mobile Service Technician

Tom Wood Automotive; Indianapolis (IN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

Medical Coverage

401(k) with Company Match

Life Insurance

Disability Insurance

Career Training & Development

Tuition Reimbursement

Job summary

Tom Wood Group in Indianapolis, IN is seeking a Mobile Service Technician to join our growing team. The ideal candidate is independent with a strong service background and familiar with Ford guidelines.

You will travel in the Mobile Service van to customer workplaces and homes to perform basic service needs and recalls, document work, and stay current with Ford technical bulletins. We value integrity and a startup mindset to help grow the business.

Qualifications

• Detail-oriented and organized.
• Requires little or no guidance on jobs.
• Must have a valid driver license.
• ASE/Manufacturer certifications - Ford certifications desirable but not mandatory.
• Service Technician experience preferred.

Responsibilities

• Provide an exceptional customer experience to drive loyalty.
• Engage with diverse customers while representing the dealership.
• Organize and prep for the day’s appointments and manage time effectively.
• Perform vehicle repairs and/or maintenance as outlined on repair orders.
• Document repairs/work performed on the repair order accurately.

Skills

Detail-oriented

Organized

Independent

Customer service

Time management

Tools

Tablets

Job description

We are looking for a Mobile Service Technician to join our growing team! The right candidate will be independent and have a strong service technician background. B-level technician qualifications and ASE certifications are preferred but not required. The day-to-day duties include traveling in the Mobile Service van to customer workplaces and homes to handle basic service needs and recalls.

Responsibilities

• Provide an exceptional customer experience to drive loyalty and have a natural disposition to put the customer first
• Engage with many different customers each day and represent the dealership while being calm and responsive
• Organize and prepare for the day’s appointments and be excellent at time management
• Perform vehicle repairs and/or maintenance work as outlined on repair order in a clean and efficient manner
• Communicate with the Mobile Service Coordinator, Parts Department and Dealer Management regularly to effectively manage production and customer communication
• Accurately document vehicle repairs/work performed on the repair order
• Stay informed of Ford technical bulletins and complete required training
• Able to work occasionally in challenging weather conditions
• Able to drive and maintain a company vehicle responsibly
• Take pride in the role and bring a start-up mentality to growing the business

Qualifications

• B-level or higher qualifications preferred
• Detail-oriented and organized
• Requires little or no guidance on jobs
• Valid driver license
• ASE/Manufacturer certifications - Ford certifications are desirable but not mandatory
• Service Technician experience preferred
• Strong use of technological devices including tablets
• Must be able to perform physical aspects and lift up to 100 pounds

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

• A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.