Mobile Service Driver

ServiceSource Inc; Lakewood (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

Retirement plan (403(b))

Flexible Spending Accounts

Wellness program

Tuition assistance

Paid time off

Job summary

ServiceSource is hiring for Mobile Community Services in the Denver metro area. The role involves operating laundry and shower facilities on mobile units, maintaining cleanliness, and delivering compassionate customer service to individuals experiencing poverty and homelessness.

Responsibilities include driving company vehicles safely, coordinating with other drivers, and enforcing safety protocols while providing trauma-informed support and reliable service across sites.

Qualifications

• High school diploma or GED or 1–3 years working with vulnerable populations.
• Must have a valid driver’s license and be insurable.
• Excellent interpersonal dynamics and conflict resolution skills.
• Trauma-informed approach when supporting participants and customers.
• Ability to lift up to 50 pounds and work outdoors in all weather.

Responsibilities

• Physically capable of doing laundry and standing for long periods.
• Clean and organize shower & laundry facilities per training.
• Safely operate a 20-foot box truck in the Denver-Metro area.
• Inspect vehicles and report maintenance needs.
• Provide empathetic customer service and professional representation.
• Coordinate with drivers to cover all sites.

Skills

Valid driver's license

Interpersonal skills

Trauma-informed approach

Heavy lifting

Education

High school diploma or GED

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Salary/Hourly Rate:23.00 / 25.00 Mobile Community Services provides free, mobile laundry and shower service for individuals in Denver experiencing extreme poverty and unhoused. We currently have 2 laundry trucks, one shower trailer and two combination shower/laundry trailers in operation; each offers services 5-6 days a week. Applicants should be reliable, compassionate, and have a safety mindset.

Primary Duties

• Physically able to do laundry and be on your feet for the majority of workday.
• Thoroughly clean and organize shower & laundry facilities in accordance with training.
• Safely operate a modified 20-foot box truck in the Denver-Metro area, including downtown.
• Safely operate a F350 or 16-passenger van with a 20-foot or 28-foot trailer attached in the Denver-Metro area, including downtown.
• Navigate traffic and parking of all company vehicles in a busy urban environment.
• Perform vehicle inspections, notifying manager or manager of any necessary maintenance or repairs.
• Follow directions as provided by manager.
• Represent Service Source professionally with customers and partner service providers.
• Provide empathic and thoughtful customer service to all clients.
• Use a trauma informed approach when offering support to participants and customers.
• Engage community members about broader SSI services.
• Track all personal laundry, utilizing procedures in place, ensuring nothing gets lost, and belongings are returned to the correct individual.
• Kindly, tactfully, notify shower occupants when they have 5 minutes remaining.
• Purge grey water, fill propane and gasoline to ensure flawless operation of vehicles.
• Train and monitor transitional employees in set-up, operation, cleaning/sanitization, and troubleshooting of the laundry truck and shower trailer.
• Work outdoors in all-weather conditions, year-round.
• Provide all documents and receipts to the manager daily.
• Alert manager to any inventory needs.
• Coordinate with other drivers within Mobile Community Services to ensure all sites are covered.
• Practice excellent interpersonal dynamics, solid team collaboration, and conflict resolution.
• Keep a safety mindset, maintaining a safe workspace clear of hazards.
• Lift up to 10 pounds repeatedly, and 50 pounds occasionally.
• Other duties, as assigned.

Qualifications:

• Education, Experience, and Certification(s) Requirement: High school diploma or general education degree (GED); or one to three years’ experience working with vulnerable populations.
• Must have a valid driver’s license with the ability to be insured by SSI’s automotive carrier.
• Able to provide verification of current auto-insurance and have full use of automobiles during work hours.
• Confidence operating and parking a large truck and trailer in an urban environment.
• Excellent interpersonal dynamics, solid team collaboration and conflict resolution.
• Demonstrated lived and/or work experience with vulnerable populations.
• Ability to tend to distress and/or demanding clients and employees in an effective manner.
• Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently.
• Demonstrated experience with crisis-intervention and de-escalation skills.
• Demonstrated ability to work successfully in a team environment.
• Ability to handle confidential and sensitive information without breach.
• Adapt to unexpected situations and shift roles and expectations without prior notice.
• Clear, efficient, transparent communication skills (oral and written).
• Basic plumbing, and auto maintenance experience a plus.

Knowledge, Skills, and Abilities

• LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands. The employee frequently is required to talk and listen. The employee frequently is required to stand for extended periods of time; walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must frequently climb and descend small step ladders, boarding and disembarking vehicles. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities by this job include close vision, distance vision, and ability to adjust focus.

Work Environment: While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud.

What We Offer – for Benefit Eligible Employees May Include:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.

We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.