Mobile Service Concierge — Luxury Auto Experience

Wilson Ford Saginaw; Midland (MI); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee vehicle purchase and service 

Job summary

Midland Ford Lincoln in Midland, MI seeks a Customer Experience Specialist to blend front-desk hospitality with mobile service coordination, ensuring seamless customer journeys. You will handle financial transactions, route optimization, switchboard duties, and dispatch mobile technicians, while maintaining a luxury guest experience.

If you thrive in a fast-paced environment and value precision, this hybrid role offers growth across sales, service, and parts.

Qualifications

• Logistically minded with ability to prioritize tasks and switch between duties.
• Meticulous with numbers, ensuring receipts and payments are accurate.

Responsibilities

• Mobile Service Coordination: schedule and dispatch mobile service units via optimized routes.
• Financial accuracy: process payments and record amounts on repair orders.
• Greet guests and manage switchboard with professional communication.
• Coordinate with Parts to ensure mobile units have needed parts and return unused parts to inventory.
• Handle customer complaints diplomatically and escalate when needed.
• Provide administrative support and maintain organized workspace.

Skills

Logistical mindset

Financial accuracy

Customer focus

Adaptable

Tech-savvy

Tools

Ford/Lincoln diagnostic schedules

Dealership DMS software

Job description

Midland Ford Lincoln in Midland, MI seeks a Customer Experience Specialist to blend front-desk hospitality with mobile service coordination, ensuring seamless customer journeys. You will handle financial transactions, route optimization, switchboard duties, and dispatch mobile technicians, while maintaining a luxury guest experience.

If you thrive in a fast-paced environment and value precision, this hybrid role offers growth across sales, service, and parts.