Mobile Service Concierge & Logistics Coordinator

Wilson Lincoln; Midland (MI); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Employee vehicle discounts

Job summary

Midland Ford Lincoln in Midland, MI, is seeking a Customer Experience Specialist to blend hospitality with mobile service coordination. You will manage the front desk interface, dispatch mobile technicians, and ensure smooth customer journeys.

This hybrid role requires a clean driving record, the ability to commute to Midland, MI, and a background check. Experience in hospitality or high-volume administrative work is preferred.

Qualifications

• Logistically minded with ability to pivot between duties.
• Excellent numerical accuracy for processing payments and receipts.
• Customer-focused with professional communication.
• Stays calm and dependable in a fast-paced environment.
• Proficient with dealership software and tech schedules.

Responsibilities

• Mobile Service Coordination: schedule and dispatch mobile units with route optimization.
• Financial Processing: handle cash, checks, credit cards, and repair orders.
• Warm Welcome: operate switchboard and greet guests with professionalism.
• Logistics & Parts: coordinate with Parts to ensure parts are stocked for repairs.
• Conflict Management: address customer concerns diplomatically and escalate when needed.
• Administrative Support: assist managers with clerical tasks and maintain organization.

Skills

Logistics

Financial Accuracy

Customer Focus

Calm Under Pressure

Tech Comfort

Tools

Ford/Lincoln DMS

Job description

Midland Ford Lincoln in Midland, MI, is seeking a Customer Experience Specialist to blend hospitality with mobile service coordination. You will manage the front desk interface, dispatch mobile technicians, and ensure smooth customer journeys.

This hybrid role requires a clean driving record, the ability to commute to Midland, MI, and a background check. Experience in hospitality or high-volume administrative work is preferred.