Mobile Security Rover: Guest Safety & Event Patrols

Heritage Companies; Albuquerque (NM); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Free meals

Free parking

Maternity & paternity leave

Growth opportunities

Job summary

Heritage Companies is seeking a Security Rover to patrol hotel and hospitality assets, ensuring safety and a welcoming guest experience across venues. You will be mobile within guest areas, respond to incidents, and report findings with professionalism and discretion.

The role requires CPR and a NM Security Guard Card, a valid NM driver’s license, and the ability to escort guests or staff as needed. Evening and weekend shifts are common in this fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Current NM Level 1 Security Guard Card.
• Current CPR certification.
• Valid New Mexico Driver’s License.
• Previous security, hospitality, law enforcement or guest service experience preferred.
• Strong observation, communication, situational awareness and problem-solving skills.
• Ability to remain calm, professional and service-oriented in high-pressure situations.
• Ability to prepare clear and accurate reports and documentation.
• Basic computer and technology proficiency.
• Flexibility to work evenings, weekends, holidays and varied shifts based on operational needs.

Responsibilities

• Conduct routine interior and exterior patrols of hotel and hospitality assets on foot or by vehicle as assigned.
• Maintain a highly visible, professional security presence while monitoring for suspicious activity, safety hazards, unauthorized access and other concerns.
• Respond promptly and professionally to guest concerns, disturbances, emergencies, accidents and security-related incidents.
• Assist guests, employees and visitors with escorts, lockouts, safety concerns and other assistance while providing exceptional service.
• Support security coverage and crowd management for meetings, events, banquets, entertainment venues and high-traffic areas.
• Complete accurate incident reports, daily activity logs and other required security documentation.
• Partner with Security leadership and property departments to support emergency response procedures and maintain safe, efficient operations.

Skills

Observation

Communication

Situational awareness

Customer service

Education

High school diploma or equivalent

Tools

NM Level 1 Security Guard Card

Job description

Heritage Companies is seeking a Security Rover to patrol hotel and hospitality assets, ensuring safety and a welcoming guest experience across venues. You will be mobile within guest areas, respond to incidents, and report findings with professionalism and discretion.

The role requires CPR and a NM Security Guard Card, a valid NM driver’s license, and the ability to escort guests or staff as needed. Evening and weekend shifts are common in this fast-paced environment.