Security Officer I — Hospitality Safety & Guest Experience

Paylocity; Cañon (NM); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

25% 401(k) match

Employee discounts

Complimentary meals

Free employee parking

Maternity & paternity leave

Growth opportunities

Job summary

Heritage Hotels & Resorts in New Mexico seeks a Security Officer to support safety and operations with proactive patrols, incident response, and guest/employee protection. You’ll communicate with leadership, enforce regulations, and maintain a calm, welcoming environment across the property.

Requirements include a high school diploma or equivalent, CPR, NM driver’s license, and hospitality experience preferred. Willingness to work weekends, holidays, and late shifts is essential.

Qualifications

• High school diploma or equivalent experience or training required.
• Previous security-related experience or an equivalent combination of education and experience preferred.
• Security management experience preferred; hospitality experience strongly preferred.
• Current CPR Certification and valid New Mexico Driver’s License required.
• Excellent verbal and written communication skills with the ability to multitask in a fast paced environment.
• Strong observational skills, attention to detail and the ability to remain calm under pressure.
• Ability to exercise sound judgment and respond appropriately to evolving situations.
• Customer service mindset while maintaining confidentiality and discretion with all internal and external guests.
• Ability and willingness to work flexible schedules including weekends, holidays and late nights.

Responsibilities

• Maintain a positive, professional, and composed demeanor with guests, coworkers, and leadership.
• Communicate regularly with leadership on assignments, incidents, and timelines to ensure smooth operations.
• Follow all safety, sanitation, and health regulations at all times.
• Reduce opportunities for crime through proactive surveillance, preventive patrols, and a visible presence.
• Monitor for unusual or unsafe activity and take appropriate action per company policies.
• Use sound judgment to manage challenging or high-risk situations effectively.
• Address guest concerns professionally and debrief with team members to ensure clear communication.
• Promote a safe, calm, and welcoming environment for guests and employees.
• Provide aid or request assistance for individuals in danger or needing medical attention.
• Respond to emergencies according to established procedures and notify appropriate personnel or services.
• Patrol all areas of the property and assist with guest access, valet, bell services, and housekeeping support as needed.
• Complete accurate incident reports and activity logs while maintaining confidentiality.
• Assist with developing and delivering security procedures, programs, and training.
• Remain flexible, cross-trained, and able to support sister properties as business needs arise.

Job description

Heritage Hotels & Resorts in New Mexico seeks a Security Officer to support safety and operations with proactive patrols, incident response, and guest/employee protection. You’ll communicate with leadership, enforce regulations, and maintain a calm, welcoming environment across the property.

Requirements include a high school diploma or equivalent, CPR, NM driver’s license, and hospitality experience preferred. Willingness to work weekends, holidays, and late shifts is essential.