Mobile Sales Pro - Training Pay & Growth Path

T-MOBILE USA, Inc.; Manassas (VA); On-site; USD 21,762 - 26,784; Full time

Benefits offered by this job

Hourly base pay of $19.50

$5.00 per hour training pay

Promotion eligibility after 90 days

Job summary

T-MOBILE USA, Inc. is seeking a Mobile Associate to support retail operations and enhance customer experience through technology and service solutions. The role involves engaging with customers, utilizing digital tools, and collaborating with team members to provide personalized service.

Candidates must have a High School Diploma or GED and 6 months of customer service or sales experience is preferred. The position offers a competitive hourly rate and training pay as well as eligibility for performance-based incentives.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma or GED

Job description

T-MOBILE USA, Inc. is seeking a Mobile Associate to support retail operations and enhance customer experience through technology and service solutions. The role involves engaging with customers, utilizing digital tools, and collaborating with team members to provide personalized service.

Candidates must have a High School Diploma or GED and 6 months of customer service or sales experience is preferred. The position offers a competitive hourly rate and training pay as well as eligibility for performance-based incentives.