Mobile Retail Pro: Training Pay, Stock Grants & Growth

T-Mobile; Vevay Township (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Medical insurance

Dental insurance

Vision insurance

Education assistance

Discounts on services

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate in Michigan to join our Retail Team of Experts. You will assist customers, demonstrate devices, and tailor solutions that meet needs, building lasting relationships.

This learning role requires completing training, with opportunities to progress to Mobile Expert. High school diploma required; 6 months in customer service or sales preferred. Full benefits and team-first culture.

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas.
• Effective at balancing customer needs and performance goals.

Responsibilities

• Help customers pick up where they left off in-store, online, or by phone.
• Demonstrate latest technology and tailor solutions to customer needs.
• Sell accessories and IoT devices beyond basic plans.
• Provide service with integrity and compassion on every interaction.
• Explain network coverage and how plans fit lifestyle needs.
• Complete in-store training and learn systems and processes.
• Grow knowledge of wireless tech and share insights with customers.
• Own the customer experience and help resolve issues smoothly.
• Identify small business leads and assist team initiatives.

Skills

Customer advocacy

Sales-oriented

Team collaboration

Learning mindset

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate in Michigan to join our Retail Team of Experts. You will assist customers, demonstrate devices, and tailor solutions that meet needs, building lasting relationships.

This learning role requires completing training, with opportunities to progress to Mobile Expert. High school diploma required; 6 months in customer service or sales preferred. Full benefits and team-first culture.