Mobile Retail Associate: Growth & Stock Grants

T-Mobile; Warren (MI); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Annual stock grants

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Paid parental and family leave

Flexible spending account

Medical, dental and vision insurance

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. is seeking a Frontline Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey. Key features include training on retail processes and wireless innovations, opportunities for on-the-job learning, and a path toward the Mobile Expert role with incentives and stock grants as part of a comprehensive

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Service

Sales

Teamwork

Multitasking

Engaging People

Customer Problem Solving

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking a Frontline Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey. Key features include training on retail processes and wireless innovations, opportunities for on-the-job learning, and a path toward the Mobile Expert role with incentives and stock grants as part of a comprehensive