Mobile Response Team Supervisor - Central MD (11690)

Baltimore Crisis Response, Inc.; Baltimore (MD); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus $2,500 after 1 year

Employer-paid health premiums

403(b) Retirement Plan

Generous PTO

Job summary

CarePoint Response, Inc. in Baltimore, MD seeks a Mobile Response Team Supervisor to lead the Mobile Response Team, supervise clinicians, and coordinate crisis response operations.

The role includes clinical supervision, staff development, and partnerships with hospitals and first responders. Ideal candidates will have a Master’s degree in a behavioral health field, Maryland LCSW-C or LCPC, and at least two years of crisis work experience, with supervisory experience preferred.

Qualifications

• Master's degree in Social Work, Counseling, Psychology, or related field.
• Minimum two years of post-licensure crisis services experience.
• At least one year of supervisory/management experience preferred.

Responsibilities

• Provide clinical and administrative supervision to Mobile Response Team clinicians and interns.
• Coordinate staffing, scheduling, and on-call coverage.
• Support daily mobile crisis operations and high-acuity responses.
• Coordinate with hospitals, law enforcement, and community providers to improve care access.
• Monitor documentation, compliance, and quality improvement.

Skills

Crisis assessment

Intervention

Staff supervision

Communication

Leadership

Organization

EHR proficiency

Trauma-informed care

Education

Master's degree in Social Work, Counseling, Psychology, or related

Job description

Baltimore, Maryland

Travel: Up to 25%

Lead Crisis Response. Support Your Team. Transform Lives.

Mobile Response Team Supervisor

$85,000-$90,000 Salaried| Eligible for a $2500 sign-on bonus (after one year of continuous employment).

Full-Time | Rotating Schedule | On-Call Responsibilities Required

About Us

CarePoint Response, Inc. (CPR) is Baltimore's comprehensive behavioral health crisis response system. Since 1992, we have provided compassionate, evidence-based behavioral health services to individuals experiencing mental health and substance use challenges.

Our mission is to provide timely, effective, and person-centered behavioral health crisis response services in the least restrictive environment. Through crisis intervention, mobile response, withdrawal management, crisis stabilization, residential services, and community-based care, we help individuals and families find hope during life's most challenging moments.

Program Overview

CarePoint Response's Mobile Response Team (MRT) delivers immediate, community-based behavioral health crisis intervention throughout Baltimore City and surrounding communities. Working in partnership with hospitals, law enforcement, emergency departments, community providers, and behavioral health agencies, the MRT provides rapid assessment, de-escalation, stabilization, and linkage to ongoing care.

The Mobile Response Team Supervisor plays a critical leadership role in ensuring the delivery of timely, high-quality crisis services while supporting staff, strengthening community partnerships, and promoting excellence in clinical care.

The Opportunity

CarePoint Response is seeking an experienced behavioral health leader to serve as our Mobile Response Team Supervisor. In this role, you will provide clinical and administrative supervision to the Mobile Response Team while partnering with the Mobile Response Team Director to oversee daily operations, coordinate crisis response services, and ensure exceptional care for individuals experiencing behavioral health emergencies.

You will mentor clinicians, provide clinical consultation, coordinate staffing, support hospital diversion efforts, and respond to complex crisis situations when needed. This position offers an opportunity to lead a highly skilled interdisciplinary team while helping shape one of Maryland's premier mobile crisis response programs.

If you are passionate about crisis intervention, clinical leadership, and improving access to behavioral healthcare, we'd love to hear from you.

What You'll Do

Leadership & Team Supervision

• Provide clinical and administrative supervision to Mobile Response Team clinicians and interns.
• Assist with staff recruitment, orientation, training, coaching, and ongoing professional development.
• Coordinate staff scheduling, daily assignments, and coverage for call-outs.
• Participate in the on-call rotation and provide leadership during critical incidents.

Clinical Operations

• Support daily mobile crisis operations and assist with high-acuity community responses.
• Triage crisis referrals and collaborate with the Call Center to coordinate timely interventions.
• Provide clinical support to residential crisis stabilization and withdrawal management programs as needed.
• Complete behavioral health assessments and assist with medication management referrals when appropriate.

Community Partnerships

• Serve as a liaison with hospitals, emergency departments, law enforcement, outpatient providers, and community agencies.
• Support hospital diversion initiatives and strengthen referral relationships.
• Promote collaboration across the behavioral health continuum to improve access to crisis services.

Quality, Compliance & Performance Improvement

• Monitor clinical documentation, authorizations, and service delivery for quality and regulatory compliance.
• Assist with state reporting, data collection, and performance monitoring.
• Support continuous quality improvement initiatives and ensure adherence to accreditation and licensing standards.
• Provide regular coaching, chart reviews, and performance feedback to staff.

Qualifications

Education

• Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field required.

Licensure

• Current Maryland LCSW-C or LCPC license required.

Experience

• Minimum of two (2) years of post-licensure experience providing behavioral health crisis services.
• Previous experience working with individuals experiencing acute behavioral health crises required.
• At least one (1) year of supervisory or management experience in a community behavioral health setting preferred.

Skills & Competencies

• Strong crisis assessment and intervention skills.
• Knowledge of behavioral health systems, hospital diversion, and community resources.
• Experience supervising and mentoring clinical staff.
• Excellent communication, collaboration, and leadership abilities.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with electronic health records and clinical documentation.
• Commitment to trauma-informed, recovery-oriented, and person-centered care.

Why Join CarePoint Response?

Our benefits package includes 100% employer-paid healthcare premiums for most available medical plans, providing substantial savings and comprehensive coverage for employees. Additional benefits include Dental, Vision, Life Insurance, Long-Term Disability (LTD), a 403(b) Retirement Plan, and generous Vacation, Sick, Personal, and Holiday Leave.

403(b) Retirement Plan

Generous Paid Time Off

Professional Development & Leadership Growth Opportunities

Collaborative, Mission-Driven Team Environment

Meaningful Work That Changes Lives Every Day