IT Asset Management Coordinator (Temporary)

ComputerCare; Newark (CA); On-site; USD 26,139 - 37,229; Full time

Job summary

ComputerCare is looking for an IT Asset Management Coordinator based in Newark, California. The successful candidate will manage the full lifecycle of client devices, including diagnostics, repairs, and logistics coordination. You'll be responsible for accurately maintaining data records and supporting both the IT Logistics and Repairs processes.

This role requires you to have hands-on experience with electronic repairs and relevant certifications, including Comp TIA A+. Strong communication skills and a commitment to teamwork are essential.

Qualifications

• 1+ years experience performing laptop, desktop, tablet, and/or iPhone repairs.
• Certifications in relevant technical areas.
• Comfortable with communication and maintaining punctual attendance.

Responsibilities

• Perform admin duties for device life cycle process including checking in devices.
• Diagnose customer devices to identify problems.
• Manage logistics including pickup, delivery and shipping of devices.
• Maintain accurate records of device life cycles in asset management systems.
• Engage with vendors and clients positively, adhering to company values.

Skills

Device Lifecycle Management

Customer Service

Technical Repair Skills

Communication Skills

Education

Certifications (Comp TIA A+, ACMT, etc.)

Tools

Asset Management Systems

Ticketing Systems

Job description

IT Asset Management Coordinator

As an IT Asset Management Coordinator, you will be responsible for the execution of diagnostics in alignment with manufacturer expectations of quality and efficiency. You will also facilitate clients’ asset lifecycles, including cycle count accuracy and updates to the device library. You will support the beginning clerical stages of the IT Logistics and repairs processes in partnership with Repair and IT Logistics Technicians.

What You’ll Do

• Perform admin duties to facilitate device life cycle process, such as checking in computers, iPhones and tablets, opening service tickets, verifying warranty information, and providing detailed instructions to customers about the repair process.
• Review and diagnose customer devices, analyzing the performance to determine equipment problems.
• Transfer devices and parts between offices, including pickup, delivery, and shipment for manufacturers or clients, and prepare shipping manifests and track scheduled deliveries.
• Lift, push, and pull 50+ lbs daily.
• Update applicable systems and client’s internal asset management systems throughout the repair process, troubleshooting with vendors through provided portals for support.
• On-board and off-board hardware and operating systems for special case clients’ new hires, break/fix, and exiting employees, monitoring those projects daily.
• Manage storage customer asset management and index non-deployable devices in preparation for e-waste and general storage.
• Maintain accurate data and records of devices with details of life cycles, escalations, or comments through internal systems.
• Keep an organized workspace for successful sorting and distribution of machines/devices.
• Work cross-functionally with other departments throughout the organization, striving to meet SLAs (Service Level Agreements).
• Conduct cycle counts and investigate outcomes, reporting discrepancies to leaders.
• Contribute to the entire service department by demonstrating flexibility and proactively assisting where needed.
• Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values.
• Travel between worksite locations as needed.
• Perform other duties as needed and requested by Leadership.

What You’ll Bring

• 1+ years experience performing laptop, desktop, tablet, and/or iPhone repairs.
• Certifications including: Comp TIA A+, ACMT, ACiT, Lenovo, HP, Dell, Toshiba and iPhone and Google/Android.
• Committed to staying current on technology, procedures, and training for manufacturers.
• Comfortable with written and verbal communication.
• Reliable and maintain regular and punctual attendance.

$23 - $23 an hour

ComputerCare is proud to be an Equal Opportunity and Affiliation Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.