Mobile Repair & Calibration Specialist

HYTORC MidSouth; Waxhaw (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

HYTORC MidSouth is seeking a Service Technician in Waxhaw, NC to provide repair and calibration services for industrial bolting tools. The role involves traveling to customer locations and performing technical consultations, ensuring customer satisfaction through exemplary service.

Candidates must have at least 3 years of mechanical experience, a high school diploma, and strong organizational skills. Benefits include health, dental, and vision insurance, as well as paid time off.

Qualifications

• 3 years of hands-on mechanical/technical experience.
• Proven track record of customer service/sales success.
• Clean and valid driver’s license.

Responsibilities

• Travel throughout territory to call on regular and prospective customers.
• Perform repairs and calibrations of tools.
• Provide excellent customer service and technical consultation.

Skills

Mechanical/technical experience

Customer service skills

Technical communication skills

Organizational skills

Education

High School diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Beginning in 1968 HYTORC established itself as the worldwide leader in hydraulic and pneumatic torque wrench manufacturing and has become the most trusted name in the industry.

Over our 50-year history, we have focused on engineering new technologies while building a 24/7 service network. Our mission is to make industrial bolting simpler, more precise, and more reliable. Whether we’re helping to cap the Gulf oil leak in the bottom of the ocean or reaching for the sky in erecting the new World Trade Center, we provide a myriad of industries with better bolting solutions.

Responsibilities

• Travel throughout your territory to call on regular and prospective customers to solicit and perform repair and calibration needs, as well as to provide technical consultations.
• Initiate contact with prospective customers to grow new business to include cold calls, networking and leads.
• Work with HYTORC Bolting Specialists within assigned territory to ensure territory growth.
• Combine technical experience with company training to address customer needs including troubleshooting and maintenance of mechanical, hydraulic, pneumatic, electric, and manual tools, pumps, and equipment.
• Adhere to company processes, procedures, documentation, safety standards, and schedules.
• Provide required reporting to Repair Manager as to schedule updates, tasks completed, market information, and activity reports detailing weekly accomplishments.
• Collaborate with Repair Manager, service team members, and customers to meet growing day-to-day repair requirements.
• Strive to exceed goals and Key Performance Indicators as outlined by the Repair Manager.
• Provide support as needed to area managers for the growth of sales and service opportunities.
• Check tools for safety decals and safe operating features and maintain an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrate orientation toward excellent customer service by conducting daily activities, communications, and interactions in a cooperative, positive, and professional manner.
• Complete all necessary paperwork for repairs and calibrations.
• Check in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.

Qualifications

• High School diploma
• 3 years of hands-on mechanical/technical experience
• Proven track record of customer service/sales success
• Proven track record of working independently and within a team environment
• Self-motivated and driven to succeed
• Ability to fill and manage schedule
• Excellent technical, communication and organizational skills
• Clean and valid driver’s license
• A safe, preferably covered, space at or near your home to keep the van overnight

Computer Skills

• Basic Microsoft Outlook, Word, Excel

Physical Demands

• Be able to lift or move up to 75 pounds

Work Environment

This position requires travel throughout the Carolinas to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off

Salary: $80,000 - $120,000