Field Service Technician

HYTORC SOUTH EAST ASIA; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

HYTORC SOUTH EAST ASIA is seeking a Technical Consultant to expand our presence in California. The role involves traveling to customers for tool repair and calibration, providing technical consultation, and managing customer relationships. Candidates must have 3+ years of mechanical experience, strong communication skills, and a valid driver’s license.

The position offers opportunities for hands-on technical work and customer interaction in a supportive team environment.

Qualifications

• 3+ years of hands-on mechanical/technical experience.
• Self-motivated and driven to succeed.
• Experience with a proven track record in customer satisfaction.
• Clean and valid driver’s license.

Responsibilities

• Travel to call on customers for repair and calibration needs.
• Provide technical consultation and troubleshoot various tools.
• Maintain an accurate inventory record and equipment maintenance schedule.
• Demonstrate excellent customer service during all interactions.

Skills

Customer service orientation

Troubleshooting

Technical skills

Communication

Organizational skills

Education

High School diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

HyTorc has established itself as the worldwide leader in hydraulic and pneumatic torque wrench manufacturing, and has become the most trusted name in the industry. Founded in 1968, the company has focused on engineering new technologies while building a 24/7 service network. Our mission is to make industrial bolting simpler, more precise and more reliable, providing industries with better bolting solutions.

General Purpose

Use the service vehicle to expand our presence in the assigned territory; create and maintain customer relationships, manage customer tool repair and calibration needs, and serve as a technical consultant addressing various application challenges.

Essential Duties And Responsibilities

• Travel throughout your territory to call on regular and prospective customers to solicit and perform repair and calibration needs, and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combine technical experience with company training to address customer needs and issues, including troubleshooting and maintenance of mechanical, hydraulic, and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules, including scheduled repairs and calibrations, cold‑calling to prospective customers, and other territory assignments as directed by the Branch Manager.
• Provide required reporting to the Branch Manager regarding schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with the Branch Manager and service team members, engineers and customers to meet the growing day‑to‑day repair requirements.
• Strive to meet goals and Key Performance Indicators outlined by the Branch Manager.
• Provide support as needed to territory managers for growth of sales and service opportunities.
• Check tools for safety decals and safe operating features, and maintain an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrate orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Complete all necessary paperwork for repairs and calibrations.
• Check in inventory to ensure that parts and tools are available for customers, and maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.

Education/Experience Required

• High School diploma.
• 3+ years of hands‑on mechanical/technical experience.
• Self‑motivated and driven to succeed.
• Experience with a proven track record in customer satisfaction.
• Excellent technical, communication, organizational and presentation skills.
• Clean and valid driver’s license.
• A safe, preferably covered, space at or near your home to keep the van overnight.

Computer Skills Necessary

• Basic Microsoft Outlook, Word, Excel.

Physical Demands/Requirements

Be able to lift or move up to 75 pounds.

Work Environment

This position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle.