Mobile Phlebotomy & Customer Care Specialist

Natera; United States; Remote; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Fertility care benefits

401k

Job summary

Natera, a global leader in cell-free DNA testing, is seeking a Mobile Phlebotomy Associate to support domestic and international customers, including medical professionals, patients, and sales staff. You will handle a wide range of interactions, ensuring accurate information and respectful service.

The role emphasizes HIPAA compliance, data integrity, and contributing to a high-quality patient experience. Strong communication and multitasking are essential for success in this patient-focused

Qualifications

• High School degree or equivalent required.
• Two- or four-year undergraduate degree or certification preferred.
• At least 2 years prior customer service experience.
• Multilingual skills are a strong plus.

Responsibilities

• Obtain and verify information to process test samples for the assigned region.
• Communicate test status per protocol to customers.
• Schedule mobile phlebotomy appointments.
• Place kit and supply orders and track orders.
• Respond promptly to inquiries and complaints regarding appointments or delays.
• Maintain HIPAA compliance and protect patient information.
• Mentor and train new employees as needed.

Skills

Customer service

Phone support

Written communication

Attention to detail

Adaptability

Education

High School diploma or equivalent

2- or 4-year degree or certification

Tools

Microsoft Office

Google Suite

Job description

Natera, a global leader in cell-free DNA testing, is seeking a Mobile Phlebotomy Associate to support domestic and international customers, including medical professionals, patients, and sales staff. You will handle a wide range of interactions, ensuring accurate information and respectful service.

The role emphasizes HIPAA compliance, data integrity, and contributing to a high-quality patient experience. Strong communication and multitasking are essential for success in this patient-focused