Mobile Peer Support Specialist - Crisis Outreach & Recovery

Friend Health; Chicago (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Time Off

Professional Development

EAP

Job summary

Friend Health – HRDI is seeking a compassionate Peer Support Specialist to provide mobile, community-based outreach and non-clinical peer support through Crisis Program 591. You will engage individuals in crisis, help reconnect them with behavioral health and recovery services, and promote continuity of care.

Working with crisis staff, hospitals, treatment providers, and community partners, you will conduct follow-up outreach, coordinate transportation, and support warm handoffs to internal

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's in Social Work, Psychology, Human Services, or related field preferred.
• One year of experience providing community outreach, peer support, behavioral health, crisis intervention, case management, or related human services preferred.
• Certified Recovery Support Specialist (CRSS) preferred.
• Must be eligible to obtain CRSS certification within one year of hire.
• Knowledge of community resources and organizations serving behavioral health and substance use needs.
• Ability to engage individuals experiencing crisis, instability, or reluctance to participate in services.
• Strong communication, organization, documentation, and time-management skills.
• Ability to work independently and collaboratively in fast-paced community settings.
• Basic computer proficiency and ability to use electronic documentation systems.
• Must possess a valid driver's license, reliable transportation, and current automobile insurance.
• Must be eligible to obtain CRSS certification within one year of hire.

Responsibilities

• Conduct mobile outreach, community canvassing, and follow-up engagement.
• Engage high emergency department utilizers, post-overdose individuals, and people disconnected from care.
• Complete non-clinical Outreach Triage Assessments and required documentation.
• Follow referrals through final disposition and document all outreach attempts.
• Build rapport and encourage participation in behavioral health and recovery services.
• Assist individuals with accessing treatment, benefits, housing, and other community resources.
• Accompany individuals to appointments and provide practical, recovery-oriented support.
• Coordinate transportation to intake, assessment, and treatment appointments.
• Facilitate warm handoffs to internal programs and community providers.
• Maintain relationships with hospitals, first responders, referral sources, and community partners.
• Participate in Program 591 meetings, training, supervision, and quality-improvement activities.
• Follow crisis-program safety procedures while working in community settings.
• Perform other duties as assigned.

Skills

Peer support

Community outreach

Crisis intervention

Communication

Documentation

Time management

Driver's license

Education

High school diploma or GED

Associate's or Bachelor's in Social Work/ Psychology/ Human Services

Tools

Electronic documentation systems

Job description

Friend Health – HRDI is seeking a compassionate Peer Support Specialist to provide mobile, community-based outreach and non-clinical peer support through Crisis Program 591. You will engage individuals in crisis, help reconnect them with behavioral health and recovery services, and promote continuity of care.

Working with crisis staff, hospitals, treatment providers, and community partners, you will conduct follow-up outreach, coordinate transportation, and support warm handoffs to internal