Mobile Field Logistics Associate

Smith+Nephew; Cincinnati (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401k Matching Program

Tuition Reimbursement

Discounted Stock Options

Flexible Personal/Vacation Time Off

Paid Holidays

Wellbeing benefits

Job summary

Smith+Nephew is seeking an OSC Operations Service Center Specialist in Cincinnati to schedule, prepare, and deliver surgical instrument and implant kits. You will ensure inventory accuracy, billing integrity, and product availability while maintaining detailed records.

Responsibilities include coordinating cases, managing BOMs, monitoring FIFO inventory, and handling shipping schedules with cost-effective methods. Strong organization and communication are essential.

Qualifications

• Associate's degree in Operations, Business, Supply Chain, Customer Service, Distribution, or a related field and at least 2 years of relevant experience, OR
• High school diploma or equivalent and at least 4 years of relevant experience in operations, distribution, logistics, inventory management, customer service, or a related field.

Responsibilities

• Schedule and prepare instrument and implant kits for surgical cases with OSC software, ensuring timeliness and accuracy.
• Maintain and manage scheduled surgery cases daily.
• Process required order entry activities as directed.
• Maintain accurate BOMs and inventory levels for kits and shelf stock.
• Ensure FIFO inventory practices and prevent expired products.
• Monitor inventory and perform kit reviews and cycle counts.
• Coordinate daily mobile OSC and shipment schedules, selecting cost-effective methods.
• Perform daily freight reviews for FedEx and other services to verify costs.
• Generate OSC reports on utilization, accuracy, validation, and performance metrics.
• Support regional loaner bank operations as needed.
• Provide on-call support and coordinate loaner activity.
• Work with supervisors to meet operational goals and maintain customer service.

Skills

Microsoft Office

Attention to detail

Communication

Organization

Education

Associate's degree in Operations, Business, Supply Chain, Customer Service, Distribution, or related field

Tools

OSC software applications

Inventory management software

Job description

Life Unlimited. At Smith+Neu, we design and manufacture technology that takes the limits off living.

The OSC Operations Service Center Specialist is responsible for scheduling, preparing, and ensuring the timely delivery of instrument and implant sets for surgical procedures. This role maintains accurate records of products as they move through the territory, ensuring inventory accuracy, billing integrity, and product availability. Success in this position requires strong attention to detail, effective organizational skills, and a working knowledge of company products, systems, and operational procedures.

What will you be doing?

Surgery Case Coordination

• Utilize OSC Operations Service Center software applications and related systems to schedule and prepare instrument and implant kits for surgical cases, ensuring timeliness and accuracy.
• Maintain and manage scheduled surgery cases on a daily basis.
• Process required order entry activities as directed.

Inventory & Asset Management

• Maintain accurate and complete OSC Bills of Material (BOMs) for instrument and implant kits.
• Manage appropriate inventory levels for shelf stock and OSC kits.
• Ensure First-In/First-Out (FIFO) inventory practices are followed.
• Monitor inventory to prevent expired products from remaining in warehouse locations.
• Perform OSC Kit Reviews and inventory assessments to support sales requirements using established OSC operational checklists.
• Assist with physical inventory counts and field cycle counts, ensuring inventory preparation activities are completed accurately.

Logistics & Reporting

• Coordinate Mobile OSC and shipment schedules daily, ensuring the most cost-effective transportation methods are utilized.
• Conduct daily and periodic freight reviews for FedEx, courier services, and other shipping methods to verify accuracy and cost effectiveness.
• Generate and maintain required OSC reports related to utilization, accuracy, validation, and performance metrics.
• Utilize established OSC daily, weekly, monthly, and quarterly checklists to ensure operational compliance and consistency.
• Support Regional Loaner Bank Operations when required.

Customer & Operational Support

• Provide on-call support as required.
• Assist in the coordination of loaner activity within the Operations Service Center.
• Partner with senior OSC personnel and supervisors to support operational goals and customer needs.
• Maintain a high level of accountability for missing products and inventory discrepancies to ensure proper billing and customer service.

What will you need to be successful?

Education

• Associate's degree in Operations, Business, Supply Chain, Customer Service, Distribution, or a related field and at least 2 years of relevant experience, OR
• High school diploma or equivalent and at least 4 years of relevant experience in operations, distribution, logistics, inventory management, customer service, or a related field.

Experience

• Experience supporting logistics, distribution, inventory management, supply chain, customer service, or warehouse operations.
• Experience coordinating multiple priorities in a fast-paced environment.
• Experience with inventory control processes and inventory accuracy initiatives preferred.

Technical Skills

• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Basic PC and workstation operation skills.
• Ability to learn and effectively utilize company software systems and inventory management tools.

Other Requirements

• Strong organizational and problem-solving skills.
• Excellent attention to detail and ability to maintain accurate records.
• Ability to work independently with minimal supervision.
• Strong communication and teamwork skills.
• Ability to participate in an on-call support schedule as required.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion and Belonging - Committed to Welcoming, Celebrating and Thriving on Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/
• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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