Field Logistics Associate 2

Smith & Nephew; Cordova (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k matching

Tuition reimbursement

Paid holidays

Medical and dental

Vision care

Job summary

Smith+Nephew is seeking a Field Logistics Associate 2 for an on-site role in the District Sales Office to provide logistical support to Sales Reps and outstanding service to hospital staff.

The position focuses on product delivery, re-stocking and maintaining inventory, and instrument resets for pre- and post-surgery, with an emphasis on learning company systems and procedures critical to field operations.

Qualifications

• High school diploma or equivalent with at least 4 years of relevant experience in operations, distribution, logistics, inventory management, customer service, or related field.
• Experience supporting logistics, distribution, inventory management, supply chain, customer service, or warehouse operations.
• Experience coordinating multiple priorities in a fast-paced environment.
• Experience with inventory control processes and inventory accuracy initiatives preferred.

Responsibilities

• Plans, schedules and prioritizes upcoming surgery procedures and assigns local pickups/deliveries with time sensitivity.
• Ensures necessary paperwork is processed for shipments.
• Develops knowledge of products and new introductions to support delivery and pickups in the field.
• Communicates professionally with Office Staff, Sales Reps and hospital staff; handles complaints.
• Dresses professionally as a company representative and may wear Smith & Nephew apparel.
• Assists in Office, Sales and OSC duties when not directly engaged in courier tasks.
• Collaborates with District OSC staff and Inventory Specialist to optimize local delivery options.
• Routes shipments using the best method and confirms updated delivery information.
• Keeps cellular phone on at all times for pickups/deliveries; overtime/call may be required.

Skills

Logistics operations

Customer service

Inventory management

Multitasking

Education

High school diploma

Job description

Life Unlimited.

At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Field Logistics Associate 2 is an on-site member of the Logistics Team in a District Sales Office.This person will provide logistical support to the Sales Reps as well as excellent customer service to the hospital staff that will differentiate Smith & Nephew from their competitors.

The Field Logistics Associate 2 will focus on product delivery, re-stocking and maintaining inventory levels, and re-setting instruments pre-and post-surgery.Will acquire a good working knowledge of company products, operating systems and procedures is critical.

What will you be doing?

• Plans, schedules, and prioritizes upcoming surgery procedures that will be needed form the district office. Assign local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled to mobile field logistics personnel.

• Assures necessary paperwork is processed for shipments handled.

• Develop and maintain working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field regarding proper delivery and pickups. Ability to proactively identify errors and omissions in deliveries/ pickups to eliminate redundancy in required stops.

• Communicates effectively and professionally with Office Staff, Sales Representatives and all third-party end-users, including but not limited to Hospital Receiving, Central Processing, and Operating Room Staff. Fields customer complaints and communicates them as necessary to OSC staff.

• Dress in a professional manner as a representative of the company, this may entail wearing Smith and Nephew logoed apparel at the discretion of supervising manager

• When not directly engaged in courier responsibilities assist in Office, Sales and OSC duties as required.

• Works with the District OSC staff and Inventory Specialist in analyzing and deciding the best options for local delivery based on time, cost, and vehicle availability, with respect to multiple locations and extremely time-sensitive shipments.

• Routes shipments via the most appropriate method and confirms updated delivery

• Carries cellular phone on person at all times in order to communicate effectively regarding pickups and deliveries. Overtime / call will be required to accommodate emergency situations and facilitate changing surgical schedules.

What will you need to be successful?

Education

• High school diploma or equivalent and at least 4 years of relevant experience in operations, distribution, logistics, inventory management, customer service, or a related field.

Experience

• Experience supporting logistics, distribution, inventory management, supply chain, customer service, or warehouse operations.

• Experience coordinating multiple priorities in a fast-paced environment.

• Experience with inventory control processes and inventory accuracy initiatives preferred

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion and Belonging - Committed to Welcoming, Celebrating and Thriving on Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program

• Training: Hands-On, Team-Customized, Mentorship

• Extra Perks: Discounts on fitness clubs, travel and more!

#LI-Onsite

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.