Mobile Fiber Technician – Installation & Field Support

Brightspeed; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Brightspeed in Charlotte, NC seeks a Fiber Service Technician-Mobile to install and service our high‑speed fiber internet for residential customers. You will travel within-state and out-of-state as needed to complete orders, work various shifts including overtime, weekends and holidays, and represent Brightspeed on customer sites.

Ideal candidates have a high school diploma or equivalent, basic computer skills, the ability to climb ladders and work outdoors in all weather, and a

Qualifications

• Ability to travel.
• High School diploma or equivalent experience.
• Ability to distinguish colors on facilities.
• Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.).
• Ability to successfully complete service tech boot camp training.
• Basic computer skills including MS Office applications.
• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes).
• Ability to work aloft (e.g. ladder).
• Ability to work outside in all weather conditions and at various hours of the day/night.
• A valid driver’s license and satisfactory driving record.
• Positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
• Accountability/dependability (on time and on load when scheduled and serve on call as needed).
• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
• Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
• Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions.
• Active Learning (curious seeker of added information and actively works to improve skills and knowledge).
• Bonus points for: Previous experience in travel type positions; Prior experience as a customer facing telecom operations technician; Basic electricity training/certification or documented equivalent work experience; ADSL installation/repair experience; A+/Net + Certified.

Responsibilities

• Mobility. Travel (in-state and out-of-state) is required for this position and will be frequent as we align our workforce with where the order volume is highest.
• Installing fiber based high-speed internet for consumer customers.
• Performing maintenance and repair on outside plant facilities where necessary to facilitate installation.
• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables.
• Managing a weekly per diem in support of travel expenses.
• Observing all safety rules and regulations.
• Assisting other technical personnel in the performance of their duties when requested.
• Actively supporting sales and marketing related activities.
• Directing customer facing work and sales referrals.

Skills

Travel ability

Basic computer skills

Customer-facing communication

Safety-conscious

Education

High School diploma or equivalent

Tools

MS Office

Job description

Brightspeed in Charlotte, NC seeks a Fiber Service Technician-Mobile to install and service our high‑speed fiber internet for residential customers. You will travel within-state and out-of-state as needed to complete orders, work various shifts including overtime, weekends and holidays, and represent Brightspeed on customer sites.

Ideal candidates have a high school diploma or equivalent, basic computer skills, the ability to climb ladders and work outdoors in all weather, and a