Mobile Engineering Operations Manager

Jones Lang LaSalle, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in New York, NY, is seeking a Mobile Engineering Operations Manager to drive operational excellence across a complex retail and facilities portfolio. You will lead maintenance operations, vendor management, and cross-functional collaboration to optimize performance and ensure service excellence.

The role emphasizes data-driven asset validation, multi-state deployment planning, and change management.

Qualifications

• 3+ years in facilities management, property management, operations, or related field.
• Experience with field service operations and deployment logistics.
• Proven ability to manage multiple concurrent workstreams with competing priorities.
• Experience driving process standardization and technology adoption across teams.
• Track record of successful cross-functional collaboration and stakeholder management.

Responsibilities

• Schedule and coordinate repairs and work requests across the portfolio, ensuring KPI compliance.
• Maintain asset validation processes using Excel, Power Query, and Power Pivot to ensure data accuracy.
• Document data flows, transformation logic, and validation rules to maintain system integrity.
• Administer retail contact databases and coordinate monthly updates with stakeholder groups.
• Support operational planning through GIS portfolio mapping and geographic analysis.
• Identify service improvement opportunities and recommend site inspection priorities.
• Provide clear direction to vendors, facilities staff, and service providers to ensure seamless work execution.
• Support vendor procurement processes and ensure compliance with asset management protocols.
• Manage vendor onboarding in coordination with IFM Facility Coordinators.
• Oversee Master Lock Lockbox Program including programming, distribution, security governance, and battery monitoring.
• Utilize Maptive and Excel modeling to optimize route assignments and resource allocation.
• Plan multi-state deployments considering union labor requirements and local regulations.
• Collaborate with regional managers on coverage models and adjust strategies based on operational needs.
• Manage escalations and provide solutions to deployment challenges.
• Drive adoption of new systems and standardized processes across field operations.
• Develop training materials and build champion networks to support change initiatives.
• Monitor adoption metrics and address resistance or implementation barriers.
• Deploy client-requested projects ensuring alignment with contract requirements.
• Maintain and enhance emergency response plans including evacuation procedures and after-hours protocols.
• Serve as site point of contact for facility-related matters and coordinate event logistics.
• Uphold safety and security support protocols across all operations.
• Build and maintain relationships with key stakeholders across operations, IT, and client teams.
• Participate in recurring forums and contribute to strategic decision-making processes.
• Serve as operational point of contact for GMR and Retail Violations programs.
• Ensure seamless communication on active initiatives and escalations.
• Ensure compliance with all client contract requirements and meet KPIs.

Skills

Facilities management

Operations planning

Vendor management

Cross-functional collaboration

Stakeholder management

Tools

Excel

Power Query

Power Pivot

SharePoint

Teams

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Mobile Engineering Operations Manager drives operational excellence across a complex retail and facilities portfolio by leading maintenance operations, vendor management, and cross-functional collaboration. In this high-impact role, you'll partner directly with site leadership to optimize engineering performance, ensure equipment reliability, and deliver consistent service excellence. You'll build strategic client relationships, anticipate operational needs, and implement solutions that enhance both facility performance and workplace experience.

What your day-to-day will look like:

Service Delivery & Operations Management

Work Order & Asset Management

• Schedule and coordinate repairs, maintenance, and work requests across the portfolio, ensuring timely completion and KPI compliance
• Maintain asset validation processes using Excel, Power Query, and Power Pivot to ensure data accuracy
• Document data flows, transformation logic, and validation rules to maintain system integrity
• Administer retail contact databases and coordinate monthly updates with stakeholder groups
• Support operational planning through GIS portfolio mapping and geographic analysis
• Identify service improvement opportunities and recommend site inspection priorities

Vendor & Stakeholder Coordination

• Provide clear direction to vendors, facilities staff, and service providers to ensure seamless work execution with minimal disruption
• Support vendor procurement processes and ensure compliance with asset management protocols
• Manage vendor onboarding in coordination with IFM Facility Coordinators
• Oversee Master Lock Lockbox Program including programming, distribution, security governance, and battery monitoring

Strategic Operations Support

Workforce Planning & Deployment

• Utilize Maptive and Excel modeling to optimize route assignments and resource allocation
• Plan multi-state deployments considering union labor requirements and local regulations
• Collaborate with regional managers on coverage models and adjust strategies based on operational needs
• Manage escalations and provide solutions to deployment challenges

Change Management & Process Improvement

• Drive adoption of new systems and standardized processes across field operations
• Develop training materials and build champion networks to support change initiatives
• Monitor adoption metrics and proactively address resistance or implementation barriers
• Deploy client-requested projects ensuring alignment with operational standards and contract requirements

Emergency Preparedness & Safety

• Maintain and enhance emergency response plans including evacuation procedures and after-hours protocols
• Serve as site point of contact for facility-related matters and coordinate event logistics
• Uphold safety and security support protocols across all operations

Client Relationship Management

Strategic Partnership

• Build and maintain relationships with key stakeholders across operations, IT, and client teams
• Participate in recurring forums and contribute to strategic decision-making processes
• Serve as operational point of contact for GMR and Retail Violations programs
• Ensure seamless communication on active initiatives and escalations

Service Excellence

• Ensure compliance with all client contract requirements and consistently meet or exceed KPIs
• Deliver exceptional service quality as measured by client feedback and satisfaction metricsCoordinate site operations in accordance with agreed policies, procedures, and contract scope

Required Qualifications:

Experience & Technical Knowledge

• 3+ years in facilities management, property management, operations, or related field
• Demonstrated experience with field service operations and deployment logistics
• Proven ability to manage multiple concurrent workstreams with competing priorities
• Experience driving process standardization and technology adoption across teams
• Track record of successful cross-functional collaboration and stakeholder management

Technical Proficiency

• Advanced proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Experience with collaborative platforms (SharePoint, Teams)
• Comfort learning and adapting to new technology platforms and tools

Communication

• Excellent written and verbal communication skills with ability to tailor messaging to different audiences
• Confidence interacting with client stakeholders at various organizational levels
• Experience facilitating meetings, presenting findings, and influencing outcomes
• Strong relationship-building skills and customer service orientation

Preferred Qualifications:

• Knowledge of local occupational health and safety requirements
• Experience in retail or commercial real estate environments
• Familiarity with union labor considerations in multi-state operations
• Experience with critical facilities and vendor management for specialized technical services
• Understanding of building systems (HVAC, fire protection, mechanical & electrical systems)
• Genuine interest in facilities management and operational excellence

Work Schedule:

8:00 AM – 5:00 PM (Monday – Friday)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

90,000.00 – 120,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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