Mobile Engineer

KnitWell Group; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Merchandise discount

Career development opportunities

Volunteer program & donation matching

Health, dental, vision insurance & 401

Employee Assistance Program (EAP)

Paid time off & holidays

Hybrid or Remote work

Job summary

KnitWell Group is seeking an IT mobility professional to design, develop, support, and maintain Enterprise Mobility IT solutions across the organization. You will resolve technical issues that affect mobility, stay current with technologies, and contribute to a robust mobility strategy for our enterprise environment.

Key responsibilities include managing MDM configurations, evaluating OS/device options, vendor coordination, and providing end-user training and support.

Qualifications

• Bachelor’s Degree in Information Technology or equivalent
• 4+ years of Information Systems Infrastructure and Operations experience
• Experience with mobility technologies and mobile devices
• Production support experience with related technologies
• Experience with Mobile Device Management and endpoint management

Responsibilities

• Manage MDM software configurations, apps, and upgrades.
• Evaluate mobility options including devices and OS (iOS/Android).
• Manage wireless vendor relationships, tasks, costs and credits.
• Provide end-user support for wireless and networking issues.
• Partner with teams to define technical solutions for mobility needs.
• Write automation scripts for deployments, data retrieval and reporting.
• Monitor system performance and troubleshoot software issues.
• Provide training and consultation to associates using mobility tools.
• Suggest improvements to processes and workflows.
• Support system integration and ongoing maintenance of mobility env.

Skills

Mobility knowledge

MDM experience

Endpoint management

IT retail experience

Production support

IT networking basics

Strong communication

Education

Bachelor's Degree in Information Technology

Tools

MDM software

iOS

Android

Job description

About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico’s, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role

This position is responsible for designing, developing, supporting and maintaining Enterprise Mobility IT solutions of varying degrees of complexity and scope. Resolves technical problems and issues that affect one of more functional areas of the business; has strong understanding of all current technologies as well as emerging technologies and has in-depth knowledge/skills in mobility technical domain.

The impact you can have

• Manages MDM software solutions, including the installation of configurations, applications, and MDM version upgrades.
• Evaluates and makes recommendations for all aspects of mobility including MDM systems, devices, operating systems (iOS, Android), etc.
• Manages wireless vendor relationships, tracking tasks, costs and credits.
• Provides basic to complex technical support to resolve wireless carrier activation and networking issues.
• Partners with associates and management team to define and provide technical solutions that meet mobile strategic needs.
• Consults with managerial and systems representatives to clarify program intent, develop back-up strategy and troubleshoot challenges.
• Collaborates with team members in writing automation scripts for executing deployments, data retrieval and reporting.
• Monitors and resolves system performance issues; identifies and corrects application software problems.
• Provides end user support, training and consultation to associates involved in the use of various systems.
• Anticipates future technology needs with regards to systems environment.Recommends and implements procedural and workflow changes and improvements.
• Participates in system integration, product development and ongoing maintenance of the environment.

You’ll bring to the role

• Bachelor’s Degree in Information Technology or combination of course work and job experience
• 4+ years of experience in Information Systems Infrastructure and Operations required
• Demonstrated experience with the technologies of the business environment specific to mobility and mobile devices
• Experience in IT retail or related discipline
• Production support experience with the technologies of the business environment
• Mobile Device Management experience
• Endpoint management experience
• Working knowledge of systems and networking including hardware, software, and wireless and LTE
• Broad knowledge and understanding of IT and IT related policies and procedures
• Strong communications skills including written, verbal, presentation and interpersonal
• Specialty apparel retail industry experience
• Experience in a large scale, Corporate/Enterprise environments

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
• Medical, dental, vision insurance & 401(K).*
• Employee Assistance Program (EAP).
• Time off – paid time off & holidays.*
• Hybrid or Remote: Preference will be given to candidates living near our Etna, OH, Hingham, MA, or Fort Myers, FL offices, but we are open to remote candidates as well. Occasional travel to a company office may be required.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

#LI-AP1

Location:

Ascena Corp ETNA-ascena-Pataskala, OH 43062

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate’s qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.