Mobile Donation Shift Lead | Farragut Location

Karm Stores; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

KARM Stores is seeking a Mobile Donation Shift Lead to coordinate daily workflow, support the Mobile Donation Manager, and provide outstanding donor service at mobile locations. You will help unload donations, manage receipts, ensure safety, and maintain a welcoming environment while leading teammates through shifts with a servant-hearted approach.

The role emphasizes training peers, following donation procedures, and upholding safety standards in dynamic, outdoor settings.

Qualifications

• High school diploma or GED preferred.
• Valid Driver's License with acceptable driving record.
• Experience in donation operations, retail, warehouse operations, or customer service.
• Experience training or mentoring team members preferred.

Responsibilities

• Assist with daily donation workflow and intake at mobile locations.
• Welcome donors, provide receipts, answer questions, and ensure excellent service.
• Maintain clean, safe, organized mobile locations reflecting KARM Stores' mission.
• Support leadership with shift planning, documentation, and tool operation.
• Train new team members on procedures, safety, and customer service.
• Model Christ-centered values and positive teamwork during shifts.

Skills

Interpersonal skills

Communication

Customer service

Donor engagement

Operational awareness

Team training

Education

High school diploma or GED

Job description

SummaryThe Mobile Donation Shift Lead supports the daily operations of mobile donation locations by assisting with workflow coordination, training team members, and ensuring safe, efficient donation processing during assigned shifts. As a subject matter expert, this role models excellent donor service, operational consistency, and Christ-centered values while helping maintain a safe, organized, and welcoming environment. The Mobile Donation Shift Lead provides peer leadership without formal supervisory responsibility.Essential FunctionsMobile Donation Operations & Donor ServiceSupport the Mobile Donation Manager by assisting with daily workflow, donation intake, and operational execution during assigned shifts.Welcome and assist donors by unloading donations, providing receipts, answering questions, and delivering exceptional customer service.Maintain clean, organized, and safe mobile donation locations that reflect KARM Stores' mission and values.Adapt to changing donation volume, staffing levels, and operational needs to ensure efficient service throughout the shift.Support daily operational standards that maximize donor satisfaction and product flow.Success Factors: Operational Excellence • Mission Alignment • AdaptabilityTeam Support & Knowledge SharingEncourage teammates through positive communication, collaboration, and a commitment to teamwork.Train and support new team members on donation handling procedures, customer service expectations, equipment operation, documentation, and safety practices.Participate in devotional moments and contribute to a Christ-centered, mission-focused team culture.Share knowledge and best practices to promote consistent operational standards across all mobile donation locations.Continuously develop personal knowledge of donation procedures, product handling, donor service, and organizational expectations.Success Factors: Teamwork • Communication • Accountability & ResultsSafety, Quality & Continuous ImprovementEnsure safe unloading practices, proper lifting techniques, equipment operation, and adherence to safety procedures during all donation activities.Learn and apply updated donation acceptance guidelines, prohibited item standards, operational procedures, and mobile donation policies.Receive and apply feedback from leadership to improve workflow, communication, and operational consistency.Monitor work areas and equipment to help maintain a safe and organized environment.Demonstrate flexibility and initiative in responding to operational challenges throughout each shift.Success Factors: Judgment & Integrity • Critical Thinking • AdaptabilityDocumentation & Operational SupportAssist with completing donation logs, communication forms, and daily operational documentation accurately and on time.Communicate equipment concerns, donor issues, operational updates, and shift information promptly to the Mobile Donation Manager.Model professionalism, integrity, reliability, and Christlike character in all interactions.Support compliance with organizational policies, safety standards, and ministry expectations.Perform other duties as assigned to support daily operations and team success.Success Factors: Accountability & Results • Operational Excellence • Mission AlignmentQualificationsHigh school diploma or GED preferred.Valid Drivers License with acceptable driving record.One or more years of experience in donation operations, retail, warehouse operations, customer service, or a related environment preferred.Demonstrated proficiency in mobile donation operations and donor service.Experience training or mentoring team members preferred.Commitment to supporting and advancing the Christ-centered mission and values of KARM Stores.Knowledge, Skills & AbilitiesStrong interpersonal and communication skills.Excellent customer service and donor engagement abilities.Knowledge of mobile donation procedures, safe material handling, and operational workflows.Ability to train and support peers while fostering teamwork and operational consistency.Strong organizational and time management skills.Ability to adapt to changing workloads and operational priorities.Ability to exercise sound judgment while maintaining safety, quality, and operational standards.Commitment to servant leadership, teamwork, continuous improvement, and the mission and values of KARM Stores.Physical RequirementsAbility to stand, walk, bend, reach, lift, and move throughout mobile donation locations for extended periods.Ability to frequently lift, carry, push, and pull up to 50-100 pounds, with heavier items moved using proper equipment or team lifting techniques.Ability to safely operate carts, pallet jacks, and other material handling equipment as needed.Ability to work outdoors in varying weather conditions while maintaining a positive donor experience.Work Schedule and Required HoursFull time or part time; Monday–Saturday with rotating Saturdays required, up to 40 hours per week.