Key Holder & Team Lead | NEW Hixson/Chattanooga Store

Knox Area Rescue Ministries; Chattanooga (TN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Every Sunday Off

Benefits & PTO

25% Employee Discount

Performance-Based Increases

Referral Bonuses

Bonuses & Rewards

Career Growth Opportunities

Job summary

Knox Area Rescue Ministries (KARM Stores) in Chattanooga, TN, seeks a Key Holder and Team Lead for the NEW Hixson/Chattanooga Store. Every Sunday off, with benefits, PTO, 25% employee discount, and opportunities for growth.

You will lead the production team, coordinate donation processing, pricing, and stocking while upholding KARM’s mission and values. The role requires strong leadership and customer service skills, plus experience in retail/production settings.

Qualifications

• Strong interpersonal, customer service, and leadership skills.
• Leadership or shift lead experience preferred.
• Effective verbal communication and conflict resolution skills.

Responsibilities

• Lead daily production activities and coordinate workflow.
• Ensure merchandise is sorted, priced, processed per standards.
• Support and guide team members; maintain safe operations.
• Open/close duties and assist with daily operational tasks.

Skills

Leadership

Customer service

Communication

Conflict resolution

Teamwork

Education

High school diploma or equivalent

Tools

iPad

Job description

Key Holder & Team Lead | NEW Hixson/Chattanooga Store# Key Holder & Team Lead | NEW Hixson/Chattanooga StoreHixson Store - Chattanooga, TN 37415## OverviewSalary Range$16.00 - $19.00 HourlyPosition TypeFull-Time/Part-Time## Description# **Key Holder and Team Lead Positions****Every Sunday Off! | Benefits & PTO | 25% Employee Discount | Performance-Based Increases | Referral Bonuses | Bonuses & Rewards | Career Growth Opportunities**## **Why Work at KARM Stores?**At KARM Stores, your work makes a difference! Join a team dedicated to serving our customers, supporting our donors, and advancing our mission.**Summary**Supports the daily success of the production operation by leading activities during assigned shifts, ensuring operational excellence, and delivering an exceptional donor experience. This role serves as the operational lead for the production team by coordinating workflow, maintaining quality and production standards, supporting team members, and ensuring safe, efficient operations while exemplifying the mission and values of KARM Stores.**Essential Functions****Donor Experience & Team Collaboration*** Provide a welcoming donor experience by greeting donors, assisting with donation receiving, expressing gratitude, and sharing the KARM story.* Lead daily donation flow by coordinating team activities and maintaining organized, clean, and welcoming production areas.* Support and encourage team members through effective communication, collaboration, and participation in devotional moments when present.* Foster a positive, respectful work environment while assisting with daily workflow and operational priorities.**Success Factors:**Builds Positive Relationships • Communication • Teamwork & Supporting Others • Mission Alignment**Production Leadership & Quality*** Lead daily production activities by ensuring merchandise is sorted, priced, processed, and prepared according to company standards.* Provide guidance and support across multiple processing stations, including receiving, presort, pricing, ready area stocking, and disposal.* Research merchandise as needed to ensure accurate pricing and proper product placement.* Reinforce quality expectations by providing direction, answering questions, and modeling best practices.* Cross training for paired role in retail.* Assist with other duties as assigned to support daily operations and team success.**Success Factors:** Critical Thinking & Problem Solving • Operational Excellence • Accountability & Results • Adaptability & Personal Growth**Operations & Workflow Management*** Coordinate daily workflow to achieve production goals while adjusting priorities based on donation volume, staffing, metrics, and operational needs.* Protect merchandise value through accurate evaluation, careful handling, and consistent quality standards.* Maintain accuracy in production records, donation documentation, and operational processes.* Assist with opening, closing, and other operational responsibilities while supporting overall processing efficiency.**Success Factors:** Operational Excellence • Accountability & Results • Judgment & Integrity**Safety & Shift Leadership*** Serve as the production lead during assigned shifts by ensuring compliance with company policies, safety procedures, and operational standards.* Promote safe lifting practices, equipment use, donor unloading procedures, and handling of prohibited items.* Demonstrate professionalism, reliability, and accountability through consistent attendance, punctuality, and dependable leadership.* Support managers by communicating operational concerns, resolving routine issues, and assisting with additional responsibilities as assigned.**Success Factors:** Judgment & Integrity • Accountability & Results • Operational Excellence • Teamwork & Supporting Others**Qualifications*** High school diploma or equivalent preferred.* Previous production, warehouse, retail, or processing experience preferred.* Leadership or shift lead experience preferred.* Valid driver’s license with an acceptable driving record.* Ability to work a flexible schedule, including evenings, weekends, and holidays.**Knowledge, Skills & Abilities*** Strong interpersonal, customer service, and leadership skills.* Effective verbal communication and conflict resolution skills.* Knowledge of production processes, quality standards, inventory flow, and donation handling procedures.* Ability to prioritize multiple responsibilities and coordinate daily production activities.* Strong attention to detail and organizational skills.* Ability to solve operational problems and make sound decisions independently.* Ability to coach, support, and direct team members while fostering teamwork.* Ability to effectively use Ipad-based technology and applications to accurately perform daily business operations.* Commitment to professionalism, accountability, operational excellence, and continuous improvement.**Physical Requirements*** Ability to stand and walk for extended periods and frequently bend, stoop, squat, reach, and perform repetitive movements throughout the workday.* Ability to frequently lift, carry, push, and pull merchandise or materials weighing up to 50 pounds, using assistance or appropriate equipment for heavier items.* Ability to push and maneuver loaded carts, racks, and other material-handling equipment and safely use approved step stools or ladders as needed.* Ability to perform repetitive tasks involving the hands, wrists, and arms, including sorting, hanging, tagging, stocking, and other retail or production activities.* Ability to work in fast-paced retail, production, and receiving environments that may involve varying temperatures and periods of high physical activity.**Work Schedule and Required Hours**Full time or part time; Monday–Saturday, up to 40 hours weekly. Shifts may include evenings or Saturdays based on operational needs. Attendance at required meetings, events, and training.## **Be Part of Something Bigger!**At KARM Stores, every team member contributes to a greater purpose. Whether you're helping a customer find the perfect item or preparing donated merchandise for a new home, your work helps support our mission.**Apply today to join the KARM Stores team and make a difference!****#karmstoresjobs**