Mobile Device Technician

Department of Correction; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

The New York City Department of Correction (DOC) is seeking a Sr. Technical Support Engineer to support our Mobile Device Management environment.

The role requires ensuring 24x7 availability for critical MDM platforms integrated with agency operations across NYC facilities. Preferred candidates have 5+ years in Windows Server/AD administration, 3+ years with VMware Workspace One, and relevant certifications.

Qualifications

• Requires a baccalaureate degree in computer science, engineering or related field with four years of IT service management experience or eight years of related work experience.
• Microsoft certifications are required for the role.

Skills

Windows Server & AD

Mobile Device Management (MDM)

Microsoft Certifications

MDM Certification

VMware Certification

Education

Baccalaureate degree in computer science, engineering or related field

Four years of IT service management experience

Eight years of IT service management experience

Tools

VMware Workspace One

Job description

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed at moving the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

The IT Division is in need of a Sr. Technical Support Engineer to support our Mobile Device Management environment. DOC is increasing its use of mobile devices and mobile applications to support our agency's business operations and needs. These applications are Critical and must be supported and maintained 24x7.

Preferred Skills

• - 5 plus years of MS Windows Server and AD installation, configuration and administration.


• - 3 plus years of knowledge and experience administering and supporting a Mobile Device Management platform such as VMware Workspace One.


• - Microsoft certifications required.


• - MDM Certification a plus, but not required.


• - VMware certification a plus, but not required.

IT SERVICE MANAGEMENT SPECIALI - 95713

Minimum Qualifications

1. 1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;


2. 2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;


3. 3. Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

• - 5 plus years of MS Windows Server and AD installation, configuration and administration.


• - 3 plus years of knowledge and experience administering and supporting a Mobile Device Managementplatform such as VMware Workspace One.


• - Microsoft certifications required.


• - MDM Certification a plus, but not required


• - VMware certification a plus, but not required

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.