Mobile Device Support Specialist, Mid

Booz Allen Hamilton; Tampa (FL); On-site; USD 61,900 - 141,000; Full time

Job summary

Booz Allen Hamilton in Tampa, FL seeks a Mobile Device Support Specialist to provision, manage, and maintain end-user mobile devices. You will configure devices per DoD policies and support an automated MDM platform, aligning with security directives and lifecycle management.

You will interact with government customers, help draft mobile computing policies, and expand your expertise in mobile device management and security while contributing to mission-ready technology.

Qualifications

• Experience provisioning, configuring, and maintaining mobile devices in secure environments.
• Experience applying DoD Cybersecurity policies and STIGs.
• Ability to draft and implement mobile device policies and procedures.
• Strong troubleshooting and repair skills for mobile devices.
• Experience interacting with government customers and providing training.

Responsibilities

• Provision, manage, maintain, and track end user mobile devices for secure and non-secure communications.
• Configure devices per Government directives and DoD policies.
• Baseline and manage device configurations including STIGs.
• Assist Government to draft mobile computing policies and deploy new services.
• Interface with customers to provide training and resolve service issues.
• Maintain device utilization records and lifecycle accountability.
• Coordinate equipment upgrades and disposition throughout lifecycle.

Skills

MDM platform

Mobile devices

Troubleshooting

Policies & security

Customer training

DoD/TS/SCI clearance

DoD 8140

Device lifecycle management

Education

HS Diploma or GED

DoD IAT Level II Certification

Job description

Join a culture of emplowerment and connectivity.

Develop your craft

Learn the skills you need to accelerate your career.

Discover benefits that your life and work.

Innovate with intention

Build mission-ready tech that protects the nation.

Are you looking for an opportunity to combine your technical skills with big-picture thinking to make an impact on national security? You understand your customer’s environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer-focused engineering solution.

As a mobile device support specialist on our team, you have the chance to shape security services by contributing to an automated mobile device platform. On our team, you’ll be able to broaden your skillset into areas like preventative maintenance and grow your skills by merging mobile device management and security to create deliverables. Join our team and create the future of mobile device management in the industry.

How You'll Contribute:

• Provision, manage, maintain, and track end user mobile computing devices authorized and assigned to individual personnel for secure and non-secure communications.
• Configure and maintain mobile computing devices and associated auxiliary devices as directed by the Government and in accordance with applicable DoD Cybersecurity policies, procedures, regulations, and directives.
• Baseline and maintain end user mobile computing device configurations, including STIGs, and maintains configuration control and policy management of devices.
• Assist the Government to draft mobile computing policies and procedures, implement and integrate new mobile computing services and technologies, and troubleshoot, repair, and provide logistical support for existing mobile devices.
• Interface directly with customers to provide training and to resolve issues related to services.
• Maintain mobile computing device utilization history, including a review of device and service usage, audits, and reconciliation of utilization.
• Coordinate and manage accountability of new equipment, replacement equipment, and upgrades, and tracks the disposition of equipment throughout its lifecycle

Join us. The world can’t wait.

You Have:

• 6+ years of experience in Information Technology
• Experience with standing-up, operating, and maintaining an automated Mobile Device Management (MDM) platform and associated Information Technology (IT)
• Experience installing software and updating configurations to restore non-working lines or equipment to working condition
• Experience performing installation and preventative maintenance of mobile devices
• Ability to perform a variety of electronic and technical assignments on mobile devices and systems
• TS/SCI clearance
• HS diploma or GED
• DoD IAT Level II Certification
• Ability to obtain DoW 8140 certification under the Work Role Code 441 – Network Operations Specialist – Intermediate level or higher by October 1, 2026

Nice If You Have:

• Ability to perform diagnostic and analysis on electronic devices
• Ability to modify or update electronic equipment
• Ability to maintain records and paperwork
• Ability to develop schedules for the repair of electronic devices

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Mobile Device Support Specialist, Mid

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.