PC Technician, Mid

Booz Allen Hamilton; Tampa (FL); On-site; USD 53,000 - 108,000; Full time

Job summary

Booz Allen Hamilton in Tampa, FL seeks a PC Technician to support End User Devices and VDI, with emphasis on Windows OS, O365, AD, and security clearance. The role requires DoD certifications or equivalent experience, and offers growth alongside enterprise teams.

duties include troubleshooting hardware/software, data migrations, and remote access, with Remedy and SCCM tool usage to resolve tickets and maintain user productivity.

Qualifications

• Experience with Windows OS and O365 applications.
• Experience installing, configuring, and troubleshooting hardware and software.
• Experience with Active Directory security groups, distribution lists, and file permissions.
• Must possess TS/SCI clearance.
• Bachelor’s degree with 2+ years’ PC tech/Tier 1-2 support or 6+ years’ experience without a degree.
• DoD 8570.01-M IAT II Certification (e.g., Security+).
• Ability to obtain DoD 8140 Intermediate Certification within 60 days.

Responsibilities

• Manage and provide day-to-day support for End User Devices with wired/remote access.
• Troubleshoot and resolve technical issues.
• Conduct application and data migration.
• Troubleshoot software and network issues.
• Build, configure, and test IT equipment per standards.
• Plan, engineer, install, or manage equipment installations.
• Recommend upgrades per policy.
• Integrate, test, and verify remote access hardware/software.
• Interface with customers to provide training and resolve issues.
• Coordinate with Helpdesk, Network, Server, and Engineering teams.
• Use Remedy to log and close tickets.
• Utilize tools like SCCM, McAfee, InTune, Forescout, Tivoli, Hypori for troubleshooting.
• Provide telephony services including provisioning VoIP and managing extensions.
• Manage day-to-day support for VDI clients and verify image compatibility.

Skills

Windows OS

O365

Active Directory

Security group mgmt

DoD 8570 MIAT II Certification

DoD 8140 Certification

Communication skills

Education

Bachelor’s degree + 2+ years PC technician or Tier 1/2 support

6+ years PC technician experience without a degree

Tools

Remedy

SCCM

McAfee

InTune

Forescout

Tivoli

Hypori

Job description

Join a culture of emplowerment and connectivity.

Develop your craft

Learn the skills you need to accelerate your career.

Discover benefits that your life and work.

Innovate with intention

Build mission-ready tech that protects the nation.

Your combination of people skills and Windows PC systems expertise makes you the team hero, solving one problem after another. What if you could use those skills to troubleshoot and maintain a client’s existing technology? We’re looking for a PC Techni cia n who works with Windows PCs to help us perform a variety of services in support of end users or missions for the various clients as directed by leadership.

You’ll combine your technical knowledge and communication skills to turn met rics into information and articulate their meaning. This is an opportunity to gain experience in PC and systems hardware with opportunities to learn and grow into your preferred career path. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new met hodologies together.

The Opportunity:

Manage and provide day-to-day support for End User Devices that provide local or remote access using wired or remote connectivity.

Provide troubleshooting and resolve technical issues.

Conduct application and data migration.

Troubleshoot and repair sof tware and network connectivity issues.

Build, configure, and test IT equipment in accordance with applicable standard hardware configurations, sof tware images, procedures, and specific requirements.

Plan, engineer, coordinate, install, or manage equipment installations.

Recommend upgrades and replacements in accordance with policies and procedures.

Integrate, test, and verify remote access hardware and sof tware.

Interface directly with customers to provide training and to resolve issues related to services.

Coordinate with the Enterprise CSD, Site or Local Helpdesk, OEMS, Network, Server, Architecture, or Engineering and the requesting organization.

Make use of Remedy for receiving, documenting, and closing tickets.

Make use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, or Hypori.

Provide telephony instrument services including, but not limited to, provisioning telephones, configuring and connecting VoIP telephones, keying secure equipment, changing usernames, enabling and disa bling extension mobility, and activating and deactivating telephone features.

Manage and provide day-to-day support for VDI clients.

Integrate, test, and verify VDI client hardware and sof tware with USSOCOM’s VDI standard client image.

Join us. The world can’t wait.

You Have:

• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices
• Experience in hardware and sof tware installation, configuration, and troubleshooting
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment
• TS/SCI clearance
• Bachelor’s degree and 2+ years of experience as a PC techni cia n or providing Tier 1 or 2 helpdesk support, or 6+ years of experience as a PC techni cia n or providing Tier 1 or 2 helpdesk support in lieu of a degree
• DoD 8570.01-M IAT Level II Certification such as CompTIA Security+ Certification
• Ability to obtain a DoD 8140 Intermediate Certification Work Role Code 411 within 60 days of hire date

Nice If You Have:

• Possession of excellent problem-solving and customer service skills
• Possession of excellent written and verbal communication skills
• Cisco Certified Network Asso cia te ( CCNA ) Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

PC Technician, Mid

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.