PC Technician, Mid

Phase2 Technology; Cannon Air Force Base (NM); On-site; USD 55,300 - 126,000; Full time

Job summary

Booz Allen Hamilton seeks a PC Technician to support end users and missions, focusing on Windows OS, end-user devices, and secure configurations. You will troubleshoot hardware/software, manage AD/Exchange permissions, and coordinate with internal teams and customers to resolve issues.

The role requires TS/SCI clearance, DoD 8570-M IAT II certification, and the ability to obtain DoW 8140 by Oct 1, 2026. Expect on-site collaboration with a security-focused team.

Qualifications

• Bachelor's degree and 2+ years as a PC technician or Tier 1/2 helpdesk, or 6+ years without a degree.
• DoD 8570.01-M IAT Level II Certification such as Security+ is required.
• TS/SCI clearance is required for this role.

Responsibilities

• Manage day-to-day support for End User Devices with local or remote access.
• Provide troubleshooting and resolve technical issues.
• Conduct application and data migration.
• Troubleshoot and repair software and network connectivity issues.
• Build, configure, and test IT equipment per standards.
• Plan, engineer, coordinate, install, or manage equipment installations.
• Recommend upgrades and replacements per policies.
• Interface with customers to provide training and resolve issues.

Skills

Windows OS

O365

Troubleshooting hardware

Active Directory

Exchange DLs

Permissions

Customer service

VoIP provisioning

Remote support

Education

Bachelor's degree

6+ years PC technician / Tier 1-2 support without degree

DoD 8570.01-M IAT Level II Certification (e.g. Security+)

DoW 8140 Certification by Oct 1, 2026

Tools

Remedy

SCCM

McAfee

InTune

Forescout

Tivoli

Hypori

Job description

Job Number: R0245160

The Opportunity:

Your combination of people skills and Windows PC systems expertise makes you the team hero, solving one problem after another. What if you could use those skills to troubleshoot and maintain a client's existing technology? We're looking for a PC Technician who works with Windows PCs to help us perform a variety of services in support of end users or missions for the various clients as directed by leadership.

You'll combine your technical knowledge and communication skills to turn metrics into information and articulate their meaning. This is an opportunity to gain experience in PC and systems hardware with opportunities to learn and grow into your preferred career path. We focus on growing as a team, so we'll share techniques, work through challenges, and develop new methodologies together.

What You'll Work On:

• Manage and provide day-to-day support for End User Devices that provide local or remote access using wired or remote connectivity.

• Provide troubleshooting and resolve technical issues.

• Conduct application and data migration.

• Troubleshoot and repair software and network connectivity issues.

• Build, configure, and test IT equipment in accordance with applicable standard hardware configurations, software images, procedures, and specific requirements.

• Plan, engineer, coordinate, install, or manage equipment installations.

• Recommend upgrades and replacements in accordance with policies and procedures.

• Integrate, test, and verify remote access hardware and software.

• Interface directly with customers to provide training and to resolve issues related to services.

• Coordinate with the Enterprise CSD, Site or Local Helpdesk, OEMS, Network, Server, Architecture, or Engineering and the requesting organization.

• Make use of Remedy for receiving, documenting, and closing tickets.

• Make use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, or Hypori.

• Provide telephony instrument services including, but not limited to, provisioning telephones, configuring and connecting VoIP telephones, keying secure equipment, changing usernames, enabling and disabling extension mobility, and activating and deactivating telephone features.

• Manage and provide day-to-day support for VDI clients.

• Integrate, test, and verify VDI client hardware and software with USSOCOM's VDI standard client image.

Join us. The world can't wait.

You Have:

• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices

• Experience in hardware and software installation, configuration, and troubleshooting

• Experience with active directory security group management, exchange distribution lists, and file share permission assignment

• TS/SCI clearance

• Bachelor's degree and 2+ years of experience as a PC technician or providing Tier 1 or 2 helpdesk support, or 6+ years of experience as a PC technician or providing Tier 1 or 2 helpdesk support in lieu of a degree

• DoD 8570.01-M IAT Level II Certification such as CompTIA Security+ Certification

• Ability to obtain DoW 8140 Intermediate Certification Work Role Code 411 by October 1, 2026

Nice If You Have:

• Possession of excellent problem-solving and customer service skills

• Possession of excellent written and verbal communication skills

• Cisco Certified Network Associate (CCNA) Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,300.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.