Mobile Device Staging and Support Technician

Lowry Solutions

Brighton (MI)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Free online education & training

Onsite fitness center

Paid Time Off

Job summary

Lowry Solutions in Brighton, MI is looking for a Mobile Device Staging and Support Technician. The primary role involves provisioning mobile, print, and IoT devices per client specifications and supporting those already deployed. Candidates should possess strong technical skills and experience with mobile device management.

The position offers several benefits, including medical and dental insurance, a 401k plan, and perks like free online education, access to an onsite fitness center and employee assistance programs

Qualifications

Ability to follow documented technical processes with a high level of quality and detail.
Experience in troubleshooting problems and handling critical issues.
Experience in creating and managing knowledge base documentation.

Responsibilities

Stage and provision the technology according to client specifications.
Monitor and maintain clients' licenses as part of their lifecycle management.
Respond to support requests and cases from end users.

Skills

Following documented technical processes

Experience in connecting mobile devices to networks

Technical competency in mobile and desktop operating systems

Knowledge of Mobile Device Management platforms

Education

Associate's degree or technical trade education

Android, Zebra, or Honeywell certification(s)

MDM certification(s)

Job description

“We are thrilled and honored to be recognized by Crain’s Detroit Business as one of the 2025 Best Places to Work in Southeast Michigan. This accolade reflects our commitment to fostering a supportive and engaging workplace where our team can thrive. Thank you, Crain’s, for this respected recognition.” — Sean Lowry, President Lowry Solutions.

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Position: Mobile Device Staging and Support Technician

Location: Brighton, MI

Job Id: 297

# of Openings: 1

Position: Mobile Device Staging and Support Technician

Location: Brighton, MI

Position Overview

The primary role of the Mobile Device Staging & Support Technician is to provision Mobile, Print, and IoT devices using best practices provided by Lowry Engineering and select MDM vendors. This role will also assist in supporting those devices already deployed to customers.

Responsibilities and Duties

Stage and provision the technology we sell according to client specification
Follow documented processes without deviation, elevate any issues to supervision
Monitor and maintain clients’ licenses as part of their lifecycle management
Continuously take initiative to optimize the process and systems for increased efficiency
Maintain and update technical documentation (as needed)
Respond to support requests and cases from end users
Troubleshoot problems using remote access tools and diagnostic utilities
Document customer information, problem or issue and actions taken to resolve using Lowry standard Incident Management process
Access software updates, drivers, knowledgebases, and Frequently Asked Questions (FAQs) to aid in problem resolution
Configure systems and applications and test fixes to ensure problem resolution
Assist with testing of new software releases and report issues as needed
Perform other tasks as directed

Knowledge and Skills

Ability to follow documented technical processes with a high level of quality and detail
Experience in connecting mobile devices to networks and installing software using automated methods
Technical competency of mobile and desktop operating systems including Android, Windows Mobile, Apple iOS, and Windows 10 /11
Knowledge of Mobile Device Management (MDM) platforms such as: SOTI MobiControl, Workspace One (AirWatch), Microsoft Intune, and 42Gears is not required but a plus

Education and / or Experience

Associate’s degree or technical trade education in Computer Science, Information Systems or equivalent work experience in a technology or detail/process-oriented role
Android, Zebra, or Honeywell certification(s) a plus
SOTI, AirWatch, Intune, 42Gears MDM certification(s) also a plus
Experience in troubleshooting problems and handling critical issues
Experience in creating and managing knowledge base documentation for known problems, workarounds, and resolutions

Physical Demands

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and carry up to 60 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and risk of electrical shock. Well‑lighted, heated and/or air‑conditioned indoor office/production setting with adequate ventilation. The noise level in the work environment is usually moderate.

We want people who embrace teamwork, self-improvement, innovation, and customer satisfaction. To make sure you feel valued, we offer perks like free online education & training, an onsite fitness center, and family-centered activities.

Benefits and Perks

Lowry Solutions offers everything you would expect in terms of benefits such as medical, dental, and vision insurance, a 401k, and flexible spending accounts — but we also offer more than the basics. We want our employees to be able to take care of themselves and their families.

Here is a list of some of the things we offer beyond basic benefits (dependent on location):