Mobile Device Repair Technician - Growth Path & Perks

DOUGLAS-PAULDING SERVICES LLC; Douglasville (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Opportunity for advancement

Job summary

uBreakiFix in the United States is seeking a dedicated technician to diagnose, troubleshoot, and repair mobile devices. You will communicate repair options clearly, provide estimates, and uphold high quality standards while delivering excellent customer service.

The role emphasizes hands-on repairs, customer interaction, and teamwork in a fast-paced retail environment. Training and growth opportunities are available for motivated individuals.

Qualifications

• Outstanding customer service skills
• Excellent technical, problem solving, and analytical skills
• Exceptional organizational skills
• Strong written and oral communication skills
• Proficient in Microsoft Office
• Work well in team environment
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED

Responsibilities

• Diagnose, troubleshoot and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls to the store with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the store

Skills

Customer service

Technical skills

Problem solving

Analytical skills

Communication

Microsoft Office

Teamwork

Flexible hours

Education

High school diploma or GED

Tools

Microsoft Office

Job description

uBreakiFix in the United States is seeking a dedicated technician to diagnose, troubleshoot, and repair mobile devices. You will communicate repair options clearly, provide estimates, and uphold high quality standards while delivering excellent customer service.

The role emphasizes hands-on repairs, customer interaction, and teamwork in a fast-paced retail environment. Training and growth opportunities are available for motivated individuals.