Mobile Device Repair & Diagnostics Technician

Stratix Corporation; Peachtree Corners (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Stratix Corporation is seeking a Service and Repair Technician to diagnose, repair, configure, and maintain managed mobile and endpoint devices ensuring full functionality, security, and customer compliance.

You will diagnose hardware/software issues, troubleshoot connectivity, and manage device lifecycle while coordinating with carriers and vendors. Strong communication and teamwork are essential.

Qualifications

• 1-3 years’ experience in testing and repair of electronic devices
• Ability to configure and repair mobile/endpoint devices
• Proficient with Microsoft Word, Excel and PowerPoint on a daily basis
• Strong communication and teamwork skills
• Ability to meet deadlines while handling multiple tasks

Responsibilities

• Diagnose and repair hardware and software issues on managed mobility devices, including smartphones, tablets, laptops, and rugged/end‑user devices.
• Troubleshoot connectivity issues (cellular, Wi‑Fi, Bluetooth, VPN)
• Replace or repair device components such as screens, batteries, cameras, ports, and peripherals where applicable.
• Manage device inventory, asset tracking, and lifecycle activities (activation, swap, repair, return, and decommissioning)
• Ensure devices comply with security, compliance, and configuration standards.
• Document repairs, configurations, and resolutions within ticketing or asset management systems.
• Coordinate with carriers, vendors, and manufacturers for warranty claims, escalations, and replacements.
• All other duties as assigned

Skills

Verbal communication

Written communication

Teamwork

Troubleshooting

MS Office

Education

Associate / BS or BA degree in Business, or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Stratix Corporation is seeking a Service and Repair Technician to diagnose, repair, configure, and maintain managed mobile and endpoint devices ensuring full functionality, security, and customer compliance.

You will diagnose hardware/software issues, troubleshoot connectivity, and manage device lifecycle while coordinating with carriers and vendors. Strong communication and teamwork are essential.