Service and Repair Technician

Stratix Corporation; Peachtree Corners (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Stratix Corporation is seeking a Service and Repair Technician to diagnose, repair, configure, and maintain managed mobile and endpoint devices ensuring full functionality, security, and customer compliance.

You will diagnose hardware/software issues, troubleshoot connectivity, and manage device lifecycle while coordinating with carriers and vendors. Strong communication and teamwork are essential.

Qualifications

• 1-3 years’ experience in testing and repair of electronic devices
• Ability to configure and repair mobile/endpoint devices
• Proficient with Microsoft Word, Excel and PowerPoint on a daily basis
• Strong communication and teamwork skills
• Ability to meet deadlines while handling multiple tasks

Responsibilities

• Diagnose and repair hardware and software issues on managed mobility devices, including smartphones, tablets, laptops, and rugged/end‑user devices.
• Troubleshoot connectivity issues (cellular, Wi‑Fi, Bluetooth, VPN)
• Replace or repair device components such as screens, batteries, cameras, ports, and peripherals where applicable.
• Manage device inventory, asset tracking, and lifecycle activities (activation, swap, repair, return, and decommissioning)
• Ensure devices comply with security, compliance, and configuration standards.
• Document repairs, configurations, and resolutions within ticketing or asset management systems.
• Coordinate with carriers, vendors, and manufacturers for warranty claims, escalations, and replacements.
• All other duties as assigned

Skills

Verbal communication

Written communication

Teamwork

Troubleshooting

MS Office

Education

Associate / BS or BA degree in Business, or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation.

Position Summary:

The Service and Repair Technician is responsible for diagnosing, repairing, configuring, and maintaining managed mobile and endpoint devices. This role ensures that devices are fully functional, secure, and compliant with customer requirements.

Key Responsibilities:

• Diagnose and repair hardware and software issues on managed mobility devices, including smartphones, tablets, laptops, and rugged/end‑user devices.
• Troubleshoot connectivity issues (cellular, Wi‑Fi, Bluetooth, VPN)
• Replace or repair device components such as screens, batteries, cameras, ports, and peripherals where applicable.
• Manage device inventory, asset tracking, and lifecycle activities (activation, swap, repair, return, and decommissioning)
• Ensure devices comply with security, compliance, and configuration standards.
• Document repairs, configurations, and resolutions within ticketing or asset management systems.
• Coordinate with carriers, vendors, and manufacturers for warranty claims, escalations, and replacements.
• All other duties as assigned

Qualifications:

• Associate / BS or BA degree in Business, or equivalent experience
• 1-3 years’ experience in testing and repair of electronic devices, computer configuration or related fields.
• Working knowledge and ability to use Microsoft Word, Excel and PowerPoint on a daily basis.
• Able to meet assignment deliverables and deadlines while working on multiple concurrent tasks
• Clear and concise verbal and written communication skills
• Interact effectively within a team environment