Mobile Device Ordering Specialist (Tier I) — Secret Clearance

Turning Point Global Solutions; Rockville (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Professional development

Collaborative culture

Job summary

Turning Point Global Solutions is seeking an Ordering Specialist Tier I to support a federal client's wireless program in Rockville, MD. You will manage mobile device orders, coordinate with carriers, and provide Tier 2 troubleshooting assistance to end users.

Responsibilities include order verification, asset management in NiOS, and coordinating activations, RMAs, and inventory. A Secret clearance and US work authorization are required.

Qualifications

• Active Secret Security Clearance required and ongoing.
• 2+ years of help desk or customer service experience.
• Strong data entry and asset tracking skills.
• Understanding of mobile device ordering workflows and RMAs.
• Familiarity with iOS and Android setup and activations.

Responsibilities

• Process, track, and verify daily mobile device orders and related purchases.
• Review carrier orders for policy compliance and approvals.
• Manage inventory, shipments, returns, and warranty replacements.
• Provide Tier 2 troubleshooting for mobile devices and setup guidance.
• Coordinate with carriers and end users; update asset records in NiOS.

Skills

Help desk

Attention to detail

Customer service

Clear communication

Time management

Education

High School Diploma

Associate's degree preferred

Tools

NiOS platform

MDM platforms

Job description

Turning Point Global Solutions is seeking an Ordering Specialist Tier I to support a federal client's wireless program in Rockville, MD. You will manage mobile device orders, coordinate with carriers, and provide Tier 2 troubleshooting assistance to end users.

Responsibilities include order verification, asset management in NiOS, and coordinating activations, RMAs, and inventory. A Secret clearance and US work authorization are required.