Mobile Customer Service Coordinator

Socket.dev; Salisbury (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical & Dental

Life & Disability

401K with company contribution

Paid vacation

Paid personal leave

Paid holidays

Bonus programs

Vehicle purchase program

Job summary

Pohanka of Salisbury, part of the Pohanka Family of Dealerships, seeks a Mobile Customer Service Coordinator to schedule mobile service appointments and dispatch technicians to customer locations. You will build and maintain customer files, ensure repair orders are accurately tracked in our dealership and telematics systems, and uphold high service standards.

You will foster strong customer relationships, verify invoices, and clearly explain charges to customers, contributing to a clean, safe

Qualifications

• Must demonstrate a proven record of delivering exceptional customer satisfaction.
• Strong multitasking and time management skills are essential.
• Excellent organizational skills and attention to detail.
• Proficient computer skills in MS Office and ability to learn dealership/telematics systems.
• Past experience as a Service Advisor or similar role is a plus.
• Logistics dispatch and coordination experience is a plus.
• Outstanding written and verbal communication abilities.
• Positive attitude, high energy, and personal integrity.

Responsibilities

• Communicate with Commercial and Retail clients to schedule mobile service appointments.
• Manage daily workflow and dispatch Mobile Techs to customer locations.
• Build and manage customer files for new customers and enter them into telematics systems.
• Complete all repair orders in dealership systems and telematics databases to ensure scheduler integrity.
• Establish strong customer service relationships and follow up on appointments and service requests.
• Monitor vehicle progress and confirm mobile work is completed as requested.
• Verify final invoices match work performed and explain charges to customers.

Skills

Customer service

Time management

Organizational skills

MS Office

Communication skills

Professional integrity

Energy level

Problem solving

Tools

Dealership system

Telematics system

Job description

SUMMARY

Pohanka of Salisbury is hiring for a Mobile Customer Service Coordinator. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WHY WORK HERE

• Time Magazine National Quality Dealer Award Winner
• The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
• Distinguished Service Citation from the Automotive Hall of Fame

WE OFFER

• Medical, Dental
• Life and Disability
• 401K with Company Contribution
• Paid Vacation
• Paid Personal Leave
• Paid Holidays
• Bonus Programs
• Vehicle Purchase Programs

RESPONSIBILITIES

• Commuicate with Comercial and Retail Clients to schedule mobile service appointments
• Manage the daily workflow and the dispatch of Mobile Techs to customer locations
• Build and manage customer files for new Customers and enter them into our telematics system
• Complete all repair orders in our dealership system and telematics database to insure the integrity of our scheduler
• Establish strong Customer Service relationships with current customers and follow up on all appointments and service requests
• Monitor the progress of each vehicle throughout the day, and confirm that the mobile work was completed as requested.
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional Customer Satisfaction
• Strong multitasking and time management skills a must
• Strong organizational skills
• Computer Skills in MS office apps as well as the ability to learn and opere in internal computer systems
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
• Logistics dispatch and copordination is a plus
• Excellent written and oral communication skills
• Positive and personality
• Above average energy level
• Personal and professional integrity

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20dealershipsthroughout Northern Virginia, Maryland,Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!