Mobile Crisis Supervisor: Lead & Elevate Care Team

Broadlawns Medical Center; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retirement IPERS

Education Assistance

Employee Health & Wellness

PTO

Free Parking

Health Insurance

Supplemental Insurance 529 College Sav

Job summary

Broadlawns Medical Center is seeking a Mobile Crisis - Supervisor to lead the Mobile Crisis Response Team, oversee staff, coordinate operations, and ensure high-quality patient care. The role emphasizes collaboration with the Des Moines Police Department, staff development, and regulatory compliance.

The position requires a bachelor’s degree or RN license, 5+ years in mental health, leadership experience, and proficiency in IT and data/billing processes.

Qualifications

• Bachelor’s degree in human services or current RN license recognized by the State of Iowa Board of Nursing.
• 5+ years of related experience in the mental health field.
• Demonstrated leadership abilities.
• Certification in RQI.
• Advanced computer experience.
• Proficiency in Word and Excel.
• Strong written and verbal communication skills.

Responsibilities

• Participates in daily operations and performs Mobile Crisis duties alongside staff to ensure smooth workflow and model best practices.
• Provides direct supervision to staff in assigned areas including new employee training, staff education, orientation resource, Quality Improvement monitoring, schedule creation and distribution, processing timecards, and completion of performance evaluations.
• Investigates and resolves patient and staff complaints within the assigned units.
• Ensures performance improvement activities are completed in collaboration with Executive Community Mental Health Liaison.
• Monitors staff and demonstrates clear expectations of accountability based on job descriptions and department needs.
• Monitors and observes staff in daily duties regarding practices and provides immediate feedback to promote teamwork, collaboration, communication, and patient flow within BMC.
• Collaborates with other departments to ensure coordinated patient care and a positive team environment is maintained.
• Participates and makes recommendations for interviewing, hiring, orientation, evaluation, and personnel management.
• Reviews and revises department policies and procedures in collaboration with the Executive Community Mental Health Liaison.
• Completes any necessary data collection required for tracking and billing purposes.
• Works collaboratively to coordinate department meetings and maintenance of meeting minutes.
• Maintains clinical competency to provide leadership for staff.
• Communicates professionally, clearly, concisely, and accurately; creating a working climate that promotes growth, team spirit and job satisfaction of personnel.
• Provides input for budget preparation for equipment as needed.
• Ensures compliance with regulatory and accrediting guidelines and agencies' policies.
• Responds to consultative needs of the department.
• Evaluates the effectiveness of the care given by interdisciplinary care team, identifies challenges, and counsels team members on solutions. Monitors activities for quality of procedures and performance of staff.
• Assists in development and implementation of IT systems and changes in collaboration with IT.
• Responsible for external training related to assigned topics to promote BMC and community mission.
• Embraces and supports Diversity, Equity, and Inclusion initiatives.
• Completes other duties and responsibilities as assigned.

Skills

Leadership

Communication

Advanced computer skills

RQI Certification

Education

Bachelor’s degree in human services or RN license

Tools

Word

Excel

Job description

Broadlawns Medical Center is seeking a Mobile Crisis - Supervisor to lead the Mobile Crisis Response Team, oversee staff, coordinate operations, and ensure high-quality patient care. The role emphasizes collaboration with the Des Moines Police Department, staff development, and regulatory compliance.

The position requires a bachelor’s degree or RN license, 5+ years in mental health, leadership experience, and proficiency in IT and data/billing processes.