Mobile Computer Field Technician – On-Site Break-Fix Pro

Indotronix UK; South Bend (IN); On-site; USD 79,901,000 - 85,411,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Indotronix UK is seeking a Computer Field Service Technician to install, repair, and maintain hardware and software on customer premises in South Bend, IN. You will ensure systems operate as designed and coordinate with technical colleagues for timely service delivery.

The role requires 2-4 years of relevant experience, break-fix skills, and the ability to manage on-site activities. A valid car with insurance is required, with long-term contract to hire potential and mileage reimbursement

Qualifications

• 2-4 years' experience in area of responsibility.
• 1+ years of hands-on experience with laptop and desktop break-fix.
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications.
• Must have own reliable car and car insurance

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

break-fix

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Indotronix UK is seeking a Computer Field Service Technician to install, repair, and maintain hardware and software on customer premises in South Bend, IN. You will ensure systems operate as designed and coordinate with technical colleagues for timely service delivery.

The role requires 2-4 years of relevant experience, break-fix skills, and the ability to manage on-site activities. A valid car with insurance is required, with long-term contract to hire potential and mileage reimbursement