Computer Field Service Technician

Indotronix UK; South Bend (IN); On-site; USD 79,901,000 - 85,411,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Indotronix UK is seeking a Computer Field Service Technician to install, repair, and maintain hardware and software on customer premises in South Bend, IN. You will ensure systems operate as designed and coordinate with technical colleagues for timely service delivery.

The role requires 2-4 years of relevant experience, break-fix skills, and the ability to manage on-site activities. A valid car with insurance is required, with long-term contract to hire potential and mileage reimbursement

Qualifications

• 2-4 years' experience in area of responsibility.
• 1+ years of hands-on experience with laptop and desktop break-fix.
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications.
• Must have own reliable car and car insurance

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

break-fix

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

JPC - 211250 - Computer Field Service Technician

2 - 20 Years

Contract

Posted 3 days ago

Primary Skills

break-fix

About Company

Job Description

Job Code

JPC - 211250

City

States

Indiana

Experience

2 - 20 Years

Primary Skills

break-fix

Required Documents

Resume

Position: Computer Field Service Technician

Duration: long term contract to hire Pay Rate: $28.78/hr on w2 + Mileage Weekly Mileage: 300-400 miles per week ***Must have his/her OWN RELIABLE CAR and CAR INSURANCE***

Job Profile Summary

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Position: Computer Field Service Technician

Location: South bend, IN 46628

Duration: long term contract to hire Pay Rate: $28.78/hr on w2 + Mileage Weekly Mileage: 300-400 miles per week ***Must have his/her OWN RELIABLE CAR and CAR INSURANCE***

Job Profile Summary

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications

High School Diploma or GED required

May require technical certification or Associate Degree

Generally, 2-4 years' experience in area of responsibility.

1+ Years of hands-on experience with laptop and desktop break-fix

• Computer-building background experience preferred
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
• Ability to resolve basic / non-complex problems as directed

IICNONIT01