Mobile Associate, Store-In-Store - Retail Sales

T-MOBILE USA, Inc.; Poway (CA); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Employee stock grants

Childcare subsidy

Tuition assistance

Job summary

T-MOBILE USA, Inc. is seeking Mobile Associates for their retail locations. This role involves engaging with customers, using digital tools to promote T-Mobile products, and providing exceptional service in a fast-paced environment. Candidates should have at least a High School Diploma and 6 months of customer service experience. This position offers an hourly base pay of $19.50, plus training pay, and benefits including medical, dental, and vision insurance.

Qualifications

• At least 6 months of customer service and/or sales experience, preferably in a Retail environment.
• Passionate customer advocate with a desire to connect and have fun with customers.
• Desire to work alongside peers and store leaders, learning and sharing best practices.

Responsibilities

• Proactively engage with customers in a highly‑traffic retail environment.
• Educate customers on T‑Mobile products and services using digital tools.
• Complete training on the T‑Mobile in‑store experience and systems.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and an onboarding solution centered on helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on‑board customers. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures. Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager.
• Be customer obsessed: passionate, friendly, and engaging. Connect on a personal level, match the customer’s pace, build rapport, trust, and loyalty with every interaction. Commit to providing exceptional service and exceeding expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, preferably in a Retail environment.

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate customer advocate with desire to be yourself when connecting and having fun with customers. Effectively balance customer experience and performance goals. (Required)
• Team Building: Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues. (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Benefits

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance and access to commuter and transit programs. Eligible employees can also receive a stock grant and more. For more information, visit www.t-mobilebenefits.com.

Equal Opportunity Employer Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation Request

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.